Fraud Investigation/Research Analyst

IBKR is looking for a Client Operations - Fraud Investigation/Research Analyst who is motivated, analytical, and methodical individuals with financial services industry background and professional demeanor to be part of an exciting team that is helping to shape one of the world's strongest trading and brokerage brands. 

The ideal candidate will display passion, integrity, commitment and drive to deliver a positive, differentiated service. 

Your Responsibilities:

• Proactive handling of client exceptional inquiries via call backs - verbal and video client verification. 
• Handling escalations of client inquiries pertaining to IBKR’s security system via tickets. 
• Problem management with focus on security protocols and practices. 
• Handling escalations of suspicious client activity or behavior to Senior SFP Analysts. 
• Proactive tracking of fraud cases and trends realized. 
• Creation of on-the-job training and fraud awareness material. 

Qualifications and Experience:

• 2+ years' experience in an information security or fraud prevention role. Open to recent graduates with a degree in the below areas of study. 
• BSc in STEM areas (Science, Technology, Engineering and Mathematics) and Information Security. 
• Proficient in Windows and/or macOS computer systems and basic office applications. 
• Maintain up-to-date knowledge of the security industry as it relates to IBKR including: 
• Social engineering 
• Fraud Schemes 
• Mobile Security 
• Information Security 
• Languages: Fluency in English. Any additional language is a plus. 

Required Skills:

• Analytical approach to problem solving. 
• Organized, practical, good attention to detail. 
• Excellent communication (spoken and written) and interpersonal skills. 
• Ability to engage and maintain a conversation with clients. 
• Ability to build rapport, handle objections and actively steer communications with the goal to collect required information and assist. 
• Ability to learn and adapt to new information and technology platforms. 
• Navigating multiple computer applications while interacting with clients. 
• Personality: Self-confident, self-motivated, extroverted, flexible and able to work independently in a team-oriented environment. 

Company Benefits & Perks

• Competitive salary, annual performance-based bonus and stock grant
• Retirement plan 401(k) with a competitive company match
• Excellent health and wellness benefits, including medical, dental, and vision benefits. Company paid medical healthcare premium.
• Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
• Paid time off and a generous parental leave policy
• Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
• Corporate events, including team outings, dinners, volunteer activities and company sports teams
• Education reimbursement and learning opportunities
• Modern offices with multi-monitor setups