IT Support Technician n1 - m/f
We are looking for for a Client, an IT Support Technician for the level 1 of Support.
IT Support Technician n1 - m/f
Our client is a trading company located in Lausanne.
Description
- Provide first-level contact and convey resolutions to user issues.
- Properly escalate unresolved queries to the next level of support, Track, route, and redirect problems to correct resources. Ensure proper recording, documentation, and closure (ServiceNow)
- Develop and document new solutions and training material for occurring issues.
- Configure PC's and Laptops based on the standards.
- Configure the user profiles (customization of user profile as per standard and user's requirement, basic on-boarding training)
- Mobile devices configuration management
- Research questions and resolve each interaction with customer satisfaction.
- Provide accurate reporting to management
- Contribute to automated PC' s updates and deployments (scripting, …)
- IT logistics (cabling, PC moves, stock/inventory management)
- PC based environments MS Windows 10/11, Office 2016, Office/MS365,
- Digital World Technology (Mobile devices - iPhones etc),cloud solutions, Internet browser administration
- Client-side networking (VPN, Wifi, client network config)
- Enterprise Client deployment systems (MDT, ManageEngine Endpoint Central an asset)
- Client-side networking (TCPIP, DNS etc)
- Remote support techniques
- Knowledge of Server & networking environments - an asset
- Comprehension of the Life Cycle & Support management (ITIL etc)
- Meeting room technology
- Monitoring systems
Profile
- Holder of a Swiss CFC (IT, Electronic) or higher education, certifications an asset
- 2-3 years of professional experience is an asset.
- Fluent in French and good technical communication skills in English,
- Excellent customer service attitude and problem solving abilities and experience
- Willingness to constantly maintain qualifications by analyzing technical issues
- Strong organization skills and attention to detail and accuracy
- Sense of responsibility and ability to work independently
- Comfortable to work in a multicultural environment
Job Offer
Attractive environment, package and conditions.
Contact
Write an email
About the company
