Sales Coordinator
Main Tasks / ????
Duties and responsibilities include but are not limited to:
- Working closely with regional manager, processing various sales projects and facilitate to achieve sales target and client retention goals.
- Initiate daily support to sales staff by making quotation’s cost calculation, preparing tender documents hard-copy, checking customer contracts including non-standard contracts and standard con-tract. Finding risk terms and propose modification scheme. Lead sales and customers to accept our terms.
- Administrate export control for customers, check and review relevant documents, websites. Urge customers to provide relevant information in time. Lead customer to follow the procedures of minis-try of commerce and export license.
- Guide sales to follow related company policy/procedure/work instructions, check sales’ quotation and make sure all relevant costs are considered.
- Entering and updating sales order (all types) transaction into SAP system with accuracy until billing. Maintain master data for every customer, ensure customer information is correct, not duplicated, and consistent with export control information.
- To liaise with client on order payment collection, letter of credit draft and back guarantees checking.
- Coordinate with other departments for order delivery follow-up/expediting and shipping arrangement. Coordinate with factories and vendors to make sure one-time delivery and complete delivery.
- Phone contacts with customers for all products and services requests and pass to regarding staff, efficient communication to ensure customer satisfaction. In order to reduce the company's inventory and increase the working capital, make sure every machine and products will be delivered once ready.
- According to incoterm, support customer to prepare import custom clearance documents, lead customer to follow the customs regulation. Documents including tax exemption certificate, packing list, invoice, contract, electro echancal certificate, radiation certificate.
- Contribute to process optimization based on the daily operation.
- Attend sales meetings, AR meetings, keep meeting minutes, and remind according sales to meet/finish action items in time.
- Serve as the back office of regional sales team for catalog sending, fax, printing, certificates sending, etc.
- Perform other related duties and responsibilities as assigned.
Competencies
- Performance orientation:
The skill to set above-average, challenging goals for oneself and others in order to produce measurable results in which the set goals are met or exceeded. The ambition to improve previously achieved successes or establish completely new challenges.
- Flexibility of thought and action:
The skill to quickly recognize and accept changed general conditions and new aspects, as well as to quickly adjust own solutions or methods.
- Cooperation and teamwork:
The skill to offer proactive support to others outside own area of activity and demand it when necessary. The skill to view one's self as part of a team with mutual goals, as well as to solidify and enhance relationships with team members.
- Initiative:
The skill to grasp an opportunity or demand for action and to tackle it with determination long before others request action, or the general conditions require it.
- Communication:
The skill to adjust verbal and non-verbal action in interpersonal relationships to the situation and to react appropriately to the reactions of others. The skill to acquire specific information and forward it.
Education / ????
Bachelor degree in business administration or international trade is preferred
Experience /??
At least 1-2 years’ experience in a coordinator or sales support position.
Other skills / ????
- Use of computer software, Proficient MS-office skills, especially in Excel and PPT
- Use of general office machines
- Good communication and negotiations skills
- Positive attitude, highly motivated and a team player.
- Perform multiple tasks and remain calm during frequent interruptions
- Assessing situations / problems and logically finding solutions
- Provide positive co-operation to the organization
- Assess situations / problems and logically and creatively finding solutions
- Familiar with SAP/CRM is preferred
- Incoterm, customs clearance, LC and bank guarantees knowledge
- Language skills: Good command of written and spoken English
