Specialist, ASPAC HR Data Management(Japanese))
Case Management and daily operations 95%
- Receive, assign, update, classify, process cases in case management application for specific process (e.g. exit management)
- Identify case challenges and opportunities, and escalate to the supervisor/manager if needed
- Ensure integrity, completeness, timeliness, and accuracy of transactions & documentation
- Proactively monitor the cases to be able to determine if any action is needed (time, quality)
- Responsibility for delivering upon agreed SLAs
- Ensuring policy and legal compliance
- Assist and encourage users/customers to make effective use of self-service options, systems, products, service, etc. In order to drive rapid resolution and empower customers; educate and inform customers of the full range of Global Services HR available to them.
- Participate on daily huddles and follow the instruction of the direct team supervisor regarding priorities and assignments Conducts quality check of peers to ensure accuracy of results, and compliance to process
Continuous improvement 5%
- Identify areas for improvement on daily operational processes
- Provide support to implement improvement initiatives
- Contribute positively to a knowledge sharing environment by documenting and sharing all relevant working experiences with issues resolution for knowledge database future reference
- Participate on training in order to improve performance, process acumen and gain additional knowledge required
- Perform special projects and related duties as assigned
About the company
