Responsibilities :
Manage the day-to-day delivery of all operational aspects for a key team in Geneva the Credit Operations Team
Support and oversee Geneva Credit Operations as requested by the Global Head of Credit Operations to ensure best practice and synergies are leveraged across the location
Leading, directing and implementing a strategy to ensure full delivery of the department’s operational service level
Coach and develop direct reports, as well as be a point of referral
Ensure clients are serviced in accordance with agreed policies, procedures and commercial customer practices, whilst minimising exposure to risk
Ensuring the credit operations area are efficiently managed so that a superior client experience is delivered consistently across areas of responsibility
Vital escalation point requiring quick judgement and issue resolution to manage stakeholder expectations
Develop direct reports and the wider team ensuring that they are equipped to meet their objectives through coaching, training and management of development plans
Support the Credit Operations leadership team in service delivery aspects of strategic change and business management whilst ensuring day-to-day service quality is maintained
Ensure that operational processes are robust so that all risk and regulatory requirements are adhered to using effective controls such as key risk indicators (KRIs) to spot potential issues and logs to manage issues
Ensure that effective participation in various work streams and initiatives are adequately planned and followed through with any risks actively managed using project management techniques
Ensure that they have an effective understanding of Credit Products
Profile :
Strong knowledge of legal processes especially relating to French and UK mortgage transactions
Legal and technical knowledge will also be used to support other Credit Operations booking centres
Have experience of operational dynamics and key business drivers such as service level
Credit Operations and Legal experience would be advantageous, but experience of high volume, complex transaction processing is a pre-requisite
Strong academic record and be educated to degree level (possibly post-graduate level) focussing on Management, Banking, Finance, Law or Economics and possess a solid understanding of French property purchases and Credit business
French & English bilingual