Senior Account Manager – Account Management, Securities Services (SSV)
Job Advert Details
Some Careers Grow Faster Than Others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise and local knowledge, our Banking teams connect clients to the products and services that meet their global financial needs.
We are currently seeking a high caliber professional to join our team as an Senior Account Manager – Account Management, Securities Services (SSV).
Role Purpose:
The role-holder will ensure we attain the highest levels of satisfaction, retention and reference-ability of the SSV AO&M client base. Additionally, the role-holder will act as the core relationship touch point across SSV products for a select number of clients. Many of the SSV teams, including client management, are virtual and spread over multiple geographical locations, making collaboration with client and internal stakeholders a crucial component of the success of the business.
Principal Accountabilities
- Client retention – work in tandem with Sales, Client Executives, Product management and Service Delivery to ensure high levels of client satisfaction and a reference-able client base.
- Create and maintain detailed client plans that effectively map the organisational structure and key contact points in the assigned clients.
- Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction.
- Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business.
- Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls.
- Support growth of SSV business in collaboration with Client Executives, Product management, Operations and Relationship Managers to grow SSV AO&M client base.
- In cases where there is no assigned client executive, perform the activities pertaining to client executive pertaining to the client including relevant governance forums and commercial approvals.
- Support activities related to client onboarding in the specific market.
Qualifications
- Minimum of 8 years’ experience of Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience
- Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings.
- Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy.
- Understanding of core commercial and contractual drivers and business performance.
- Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders.
- Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed.
- Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy.
- Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management.
- Sound understanding of controls, risk management (product and market) and mitigation techniques.
Candidate with less relevant experience or skills may be offered a lower Global Career Band level than stated above.
You’ll achieve more when you join HSBC.
www.hsbc.com/careers
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Issued by The Hongkong and Shanghai Banking Corporation Limited.
