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Customer Service Manager Jobs in Basel

Als eine der schweizer Metropolen bietet Basel mehr als 650.000 Arbeitsplätze. Ganz sicher finden auch Sie passende Jobs in Basel. Offene Stellen findet man z.B. in der Chemie- und Pharmabranche, da solche Weltkonzerne wie Clariant, Novartis oder Roche in Basel ansässig sind. Basel ist einer der wichtigsten Standorte der chemischen und pharmazeutischen Industrie im Land und bietet zahlreichen Fachkräften entsprechende Arbeit. Ebenso offeriert Basel als einer der größten Bankenplätz in der Schweiz vielfältige Stellenangebote bei Banken und Versicherungen, nicht nur bei internationalen Großbanken oder privaten Bankhäusern, sondern auch bei der Schweizer Nationalbank oder der Bank für Internationalen Zahlungsausgleich. Aufgrund der günstigen geographischen Lage spielt die Transport- und Logistikindustrie eine wesentliche Rolle für offene Stellen in Basel. Neben dem Logistikdienstleister Panalpina und der SBB Cargo, der für den Güterverkehr zuständigen Tochtergesellschaft der Schweizerischen Bundesbahn, hat auch die schweizerische Fluggesellschaft Swiss ihren Sitz in Basel. Traditionell in Basel beheimatet sind zahlreiche Verlagen und Druckereien, bei denen die Jobsuche sich auf jeden Fall lohnt. Als Standort der Medienindustrie kann der Jobsuchende mit etwas Glück bei Zeitungen, Radio- oder Fernsehsendern Stellen in Basel finden. Eine Suche auf JobScout24 nach aktuellen Stellenangeboten für Basel lohnt sich daher. Schauen Sie sich regelmäßig die Stellenanzeigen für Basel an.

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Business Systems Analyst - Automation and QC Systems

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Business Systems Analyst - Automation and QC Systems

 

About Idorsia Pharmaceuticals Ltd

Idorsia Ltd is reaching out for more - We have more ideas, we see more opportunities and we want to help more patients.

In order to achieve this, we will develop Idorsia into one of Europes leading biopharmaceutical company, with a strong scientific core.

Headquartered in Switzerland - a European biotech hub - Idorsia is specialized in the discovery and development of small molecules, to transform the horizon of therapeutic options. Idorsia has a broad portfolio of innovative drugs in the pipeline, an experienced team, a fully-functional research center, and a strong balance sheet the ideal constellation to bringing R&D efforts to business success.

Idorsia was listed on the SIX Swiss Exchange (ticker symbol: IDIA) in June 2017 and has over 600 highly qualified specialists dedicated to realizing our ambitious targets.

 

Job Responsibilities

 

The Business Systems Analyst- Automation and QC Systems is responsible for the management and support of the respective business systems (e.g. Empower, LIMS, ELN). This includes the support, implementation, integration, testing and management of the system releases, with a clear understanding of the pharmaceutical regulations within GxP environments:

 

  • Assessment of user needs through close cooperation with business functions to provide support and proactive service, including analysis of opportunities in accordance to the IT strategy and architecture
  • Focal point to communicate system related problems, in collaboration with the IT teams and the software vendor on changes, fixes, and updates
  • Configuration of new functionalities based on user requirements
  • Ongoing troubleshooting, user support, and maintenance of systems and ensure customer satisfaction
  • Support for system release process including vendor management, coordination of validation activities with development and execution of testing, and end-user communication
  • Development of training documentation and eLearning modules, and coordination or provision of end user training
  • Creation of system related QS documentation (SOPs, Work Instructions, etc.) in compliance with relevant policies and standards
  • Guarantee compliance to CSV requirements, IT Policies, and Standards
  • Good understanding of business requirements and technology to support business objectives
  • System Manager for defined information systems
  • Project management for selected business initiatives

 


Candidates Requirements

 

  • University degree in science, Computer Science or Management Information Systems, Biochemistry or related field
  • Minimum five years of professional experience, preferably minimum five years in the pharmaceutical industry in a technical role
  • Hands-on experience in pharmaceutical development processes, designing and implementing automated laboratory workflow including instrument configuration, method programming, and integration of instruments and peripheral equipment
  • Able to design solutions for laboratory workflows and experience with analytical techniques (HPLC, UPLC, GC), and electronic batch record systems
  • Good knowledge of commercially available laboratory automation solutions (e.g. Empower, Genohm SLIMS, etc.), and experience on system management and administration
  • Strong knowledge of Computer System Validation and Code of Federal Regulations CFR 21 Part 11 and required documentation
  • Very good knowledge of regulated environments (GxP). Good understanding of GAMP5 software development and ITIL framework, certification is an asset
  • Strong communication skills, able to understand problems and present solutions towards business partners, with good analytical skills, and ability to understand business requirements, and transform into IT solutions
  • Independent, and hands-on working style, team player, highly self-motivated, autonomous, proactive and change oriented
  • Fluent in English (written and spoken), French and/or German is a plus

 

What Idorsia offers

 

  • Exciting opportunitiesfor development and professional growth within our dynamic organization with a leading-edge IT architecture
  • A collaborative and solution-oriented environment where you can make a difference
  • An innovative and open culture in a truly multicultural environment
  • A competitive salary and generous social benefits

 

Work Location:Allschwil
Country:Switzerland
Business Area:Global Information Services
Schedule:Fulltime
Job Type:Permanent
Job ID:1428

 

If you are interested, please click on apply now.

Please be informed that if you are selected for this position, your employment will be subject to a pre-employment background screening process, of which you would be informed in greater detail in due course.

Please note Idorsia operates a strictly-controlled list of preferred recruitment partners. For those partners who have no valid, signed Master Service Agreement in place with Idorsia all unsolicited resumes, CVs, anonymous profiles, or any other candidate details submitted through our website or to personal e-mail accounts of employees of Idorsia Pharmaceuticals (including any of its subsidiaries, affiliates or related companies) are considered the property of Idorsia Pharmaceuticals and are not subject to payment of any form of introduction, placement or referral fees.

Allschwil / Basel area - Allschwil

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