Product Manager / Product Owner - Customer Lifecycle
Wallee is one of the most innovative fintechs in the field of payment and payment processing. We offer you the opportunity to work in a start-up in an international and agile environment. Wallee AG creates software components for payment processing in e-commerce and retail. Our customers and partners include international companies and institutions such as PostFinance, Swisscom, Wordline, UNICEF, Panini, VITRA, Solis and Julius Meinl.
One part of PRODUCT MANAGER / PRODUCT OWNER role at Wallee, is to focus on the payment (Collecting & Payment Facilitator) product strategy, end-to-end product definition, Profit & Loss and success of a product during its life cycle. The second focus area is support in story writing, refinement coordination, development planning, collaborating with stakeholders and guiding the development teams for a reliable estimation on Jira story level.
Key Functions
- Support and end-to-end implementation of the customer lifecycle strategy & portfolio
- Ownership of the onboarding and merchant portal lifecycle (customer lifecycle)
- Journey definition together with UX
- Go-to-Market concept & rollout
- Product operationalization (Documentation, Sales & Support training, contract, KPI definition and monitoring, etc.)
- End to end Requirements Engineering from customer onboarding to the customer portal incl. reporting and self-service
- Analysing and mapping existing and new business processes
- Stakeholder management (customers, partners users and internal teams)
- Support user story creation incl. acceptance criteria
- Solution review (functional process) before development
- Reviews and accepts the work completed by the development team, ensuring that it meets the defined acceptance criteria and delivers the expected value to customers
- Collaborate with colleagues Product Managers, PO’S/RE’s, Delivery Planning Manager, User Experience, Project Management, Customer Support and Sales
- Write the technical product documentation together with Development.
Responsibilities
- End to End Customer Lifecycle Ownership
- Product Life Cycle Management
- Market trend & behaviour research
- Business requirements management
- Regulatory and Compliance
- Competitive analysis
- Support creation of user stories and definition of acceptance
- Ensuring the development team has a clear understanding of what needs to be built.
- Close collaboration with the development team & product managers / owners
- Ensure product backlog items are refined and estimated
- Accept or reject work results based on acceptance criteria
- Reviews (definition and implementation)
- High level technical business solution consulting together with PM
- Technical product documentation
- English, (German of advantage)
- Experience in product management within the payment industry
- Strong customer oriented mindset
- In-depth knowledge of payment products
- Strong understanding of Agile and Scrum methodologies
- Excellent analytical, problem-solving, and decision-making skills
- Proven ability to manage multiple projects simultaneously and meet deadlines
- Strong communication and interpersonal skills, with the ability to influence and collaborate effectively
- Proficiency in product management tools (e.g., Jira, Trello) and data analysis software (e.g., SQL, Excel, Tableau)
- Leadership
- Requirement Engineering
- Teamplayer
Preferred Qualifications:
- Certified Scrum Product Owner (CSPO) or similar Agile certification
- Experience as a Product manager and owner
- Experience with customer experience and user interface design
- Be part of an agile, young team and make a lasting impression on our products with your ideas
- You will play a decisive role in shaping products in a dynamic company and work together with leading companies in the financial industry on international projects.
- As an innovative company, we offer flexible structures and flat hierarchies
- 4 weeks Remote Working per Year
- Free coffee, tea and soft drinks
- Team events and regular social gatherings
- We offer a modern and safe working environment.
- You are part of an agile, young team and shape our products sustainably with your ideas.
- As an innovative start-up, we offer flexible structures and flat hierarchies.
- Cooperation with motivated colleagues and numerous personal development opportunities.
We are looking forward to hear from you.
Winterthur / Zürich / Hamburg / Vilnius
