Technical Customer Support Specialist
Technical Customer Support Specialist
Jobdescription
Are you passionate about solving complex problems for customers using cutting-edge technologies and being a leader, who leads with examples?
We are looking for a collaborative person across departments who would solidify our position as a leader in this dynamic industry.
Your responsibilities:
Your background
We thank you for your application.
Are you passionate about solving complex problems for customers using cutting-edge technologies and being a leader, who leads with examples?
We are looking for a collaborative person across departments who would solidify our position as a leader in this dynamic industry.
Your responsibilities:
- Act as the primary point of contact for customers and distributors, addressing all technical and application questions across our product portfolio, including IGBTs, IGCTs, Diodes, Thyristors, PCTs, and MOSFETs
- Build strong, long-term relationships with customers and distributors through clear and reliable technical communication in the areas of rectifiers, inverters, industrial drives, traction converters, power electronics, active components and thermal design
- Collaborate with various departments (R&D, Product Management, Sales & Marketing) to acquire, retain, and support customers the traction, industry, photovoltaic, electrical vehicles and renewable energy sectors, ultimately strengthening our market position
- Gain in-depth knowledge of product applications, identify market trends related to power electronics devices and systems, and find potential areas for market share growth
- Handle internal tasks like customer waivers and technical approvals while actively contributing to the team's strategy
- Lead a team of technical support specialists, overseeing processes like specification reviews and design-in projects
- Identify new product uses for our product portfolio, contribute to product roadmaps aligned with market trends and manage customer needs in line with company strategy
Your background
- A leader with strong cross-functional collaboration skills and a passion for technical customer support in the power electronics industry
- Experience in technical sales and customer support, ideally within the power electronics industry, with knowledge of IGBTs, IGCTs, Diodes, Thyristors, PCTs, and MOSFETs is essential
- A Bachelor's or Master's degree in Electrical Engineering (or similar field) with proven experience in power electronics, including, converters, industrial applications, active components and thermal design, is highly desirable
- Excellent communication skills in German and English are required, with additional languages a plus
- You possess strong organizational and time management skills, thrive in a fast-paced environment, and are comfortable managing multiple tasks and projects simultaneously
- The ability to work independently, set priorities, and manage conflict effectively is crucial
We thank you for your application.
Diogo Melo
Adresse
Randstad (Schweiz) AG
Über die Firma
