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CSP (Customer Services Product Group) IT Program Manager

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"Richemont owns some of the world's leading luxury goods Maisons,with particular strengths in jewellery, fine watches and premium accessories.
Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity."

CSP (Customer Services Product Group) IT Program Manager

"Richemont owns some of the world's leading luxury goods Maisons,with particular strengths in jewellery, fine watches and premium accessories.
Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons.
At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity."


Part of the Group Technology - Clients & Products department, the mission of Customer Services Product Group is supporting the Customer Service strategy of Richemont Maisons in

leveraging worldwide various Digital products.Reporting to the Customer Services Product Group Manager, the Program Manager will lead and manage programs with the purpose of creating Customer Centric services. Therefore you will be in charge of supporting the Product Owner, the Scrum team and Maisons in roll out plans definition, including dependencies management between systems, teams and other projects. You will ensure execution of roll out plans, by means of coordination, planning workload and costs estimating, as well as monitoring and project management.

WE RECRUIT: A Customer Services Product Group IT Program Manager

HOW DO WE KEEP YOU SMILING?

• You will work in a multicultural team & international environment and your stakeholders/users are based worldwide.

• You will be part of one of the most strategic project for the group to develop the Chinese market

• You will have the opportunity to work and develop your skills into the latest technologies like WeChat, Cloud (AWS,, Alibaba),and latest versions of Angular, JAVA, etc.

• You will have the chance to discover our business and market with some travels (around 20% per year)

YOUR JOURNEY WITH US:

Step 1: If selected, you will have an immediate phone screening with the Talent Sourcer

Step 2: First face-to-face interview with the Hiring Manager and HR Business Partner

Step 3: Second/final interview with a case study and N+2 manager meeting


HOW WILL YOU MAKE AN IMPACT?

• You have 8 to 10 years of experiences as Program management in Digitalization of business processes like retail, after-sales, eCommerce and in an international context.

• You have a good understanding of Web and mobile technologies, like WeChat including system integration concepts (iDoc, RESTful, SOAP, JSON, etc.)

• You have a general technical knowledge and experience with SAP, ideally in SAP ERP/CS, CRM, FI/CO and/or SAP-PI (Process Integration)

• If you have a Agile/scrum certification, PMI or PMP will be a plus

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• You will succeed if you are business-orientated;

• You have a strong client/stakeholder management/leadership and good communications skills

Kontaktperson

Gesamtbewertung

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Basierend auf 2 Bewertungen

2,0 Karriere / Weiterbildung
1,0 Gehalt / Sozialleistungen
1,0 Work-Life-Balance
3,0 Management

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