Branch Manager District Branch - Hang Seng Bank (HK)
A Career with Hang Seng Bank
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
Retail Distribution – Branch Network
Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With around 260 branches and automated banking centres, including around 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population in Hong Kong while offering an extensive range of products to our valued customers.
Primary location shows in a job posting does not refer to work location, the branch placement is subject to the final decision by RSS Management.
We are currently seeking high caliber professionals to join our branch network as Branch Manager District Branch.
Principal responsibilities
- Responsible for leading, developing and managing District Branch to ensure achievement of the business objectives
- Ensure delivery of a consistently excellent customer experience and encourage customer migration to alternative channels
- Ensure strict alignment to global standards; operate with the highest standards that meet all regulatory requirements and ensure that the front line employees act as the first line of defense by having the right conversations with customers
- Accountable for minimizing risk and maximising operational efficiency
- Achieve results by working with the whole branch team, local market and wider community
- Play an active role as part of wider area/regional leadership team
- Deliver the branch plan including leads/sales prospect management and overall customer experience
