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Application Support Analyst (Ref. 1188)

Bank J. Safra Sarasin AG

 
Basel or Zurich
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Bank J. Safra Sarasin AG
Application Support Analyst (Ref. 1188)
Application Support Analyst (Ref. 1188)
Bank J. Safra Sarasin Ltd is a leading sustainable private bank, offering all the advantages of the Swiss banking environment together with dynamic and personalised advisory services focusing on opportunities in international financial markets. The Bank provides a high level of services and expertise when acting as investment advisor and asset manager for private and institutional clients. Financial strength, excellent client services and outstanding quality are therefore key elements of its corporate philosophy.
J. Safra Sarasin's most valuable capital is its employees. They are essential to the success of the organisation, now and in the future. Their technical expertise, professional qualifications and social skills are highly valued by the Group's clients, management and business partners. The success of J. Safra Sarasin depends on the enthusiasm and commitment of every one of its employees worldwide.
Division
Chief Operating Officer
Function/Position
Application Support Analyst (Ref. 1188)
Location
Basel or Zurich
Function/Position objectives
We are currently recruiting for an Application Support Analyst to join our Development Support & Delivery Team at an exciting time of our rapid expansion. Reporting to the Head of Development Support, our vision is to create a world class global support team for our internal clients.
The role will suit a technical minded individual who loves solving problems and has great communication skills - you will have to speak to customer IT teams and business users, alongside our internal Dev and product teams. Our support analysts must also be keen to understand the wider business flows and systems at the customer site to provide a first class support experience.
The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems.
Responsibilities
  • 2nd front line support of our applications and their infrastructure. Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments
  • Tracking and monitoring of all our clients hosted platforms (understanding of ELK Stack and Apache Skywalking)
  • Participate and help to improve a structured change management process
  • Testing in UAT and production-like environments
  • Small scale application upgrade, configuration and patching across multiple environments in line with requirements with oversight, QA and sign off for all go live and production changes/upgrades
  • Capacity management and tracking and management of audit requests, contributing to departmental and company-wide process improvement
  • Regular communications with an extensive client base to provide status updates, successful solutions as well as documenting all activities for future reference. Responsible for the recording of issues and actions and being able to provide incident and problem management
  • Bachelor's degree in Computer Science or equivalent work experience
  • 3-5 years of working experience as Support Analyst in a financial environment with Agile Software Development practices
  • Programming skills (.NET Core, Java, JavaScript, React.js and React Native) and SQL knowledge are essential, high proficiency with Linux environments, good understanding of networking and client/server technology (http vs websockets and ports), FIX connectivity is also a bonus, having worked with and have an understanding of cloud computing and environments, ideally Azure hosting
  • Strong problem-solving, analytical, communication and interpersonal skills
  • Ability to work both independently and as part of a team as well as willingness to take ownership for problem resolution and additional responsibilities where applicable
  • Interest to construtivly participate in technical and functional discussions in order to optimise existing processes and workflows
  • Fluent in English, German would be an advantage

Address

Elisabethenstrasse 62 Postfach 4002 Basel, Switzerland

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