Digital Services Specialist
Wer sich für eine Karriere bei Lombard Odier entscheidet, ist für einen renommierten, globalen Vermögensverwalter und Asset Manager tätig, der sich auf nachhaltige Investitionen fokussiert. Wir sind eine unabhängige und innovative Bank erster Wahl für private und institutionelle Kunden. Unsere Gruppe ist eine der bestkapitalisierten weltweit. Wir verwalten rund CHF 300 Milliarden und sind auf vier Kontinenten von über 25 Niederlassungen aus tätig.
Mit unserer über 225-jährigen Geschichte sind wir ein Investmenthaus mit umfassendem Angebot an diskretionärer und beratender Portfolioverwaltung sowie Finanzdienstleistungen. Unsere hochmoderne Technologie-Plattform vermarkten wir auch erfolgreich an andere Finanzinstitute. Über Lombard Odier Investment Managers bieten wir Vermögensverwaltungsdienstleistungen und Anlagestrategien an.
"Rethink Everything" ist unsere Philosophie – sie steht im Zentrum unseres Handelns. Wir sind durch mehr als 40 Finanzkrisen stärker geworden, indem wir die Welt um uns herum ständig neu gedacht haben. So bieten wir unseren Kundinnen und Kunden stets neue Anlageperspektiven.
Within the Lombard Odier Private Clients unit (PC) the CP Services Team as part of the COO Office organization has the mission to design, implement and manage the day to day operational execution of key Banking & Digital servicing.
The team is based in our Geneva headquarter and operates globally as first point of contact for the internal clients (mainly Bankers and their Assistants) and external client for all Digital services matter.
We are seeking a highly motivated and customer-oriented individual to join our team as Digital Services Specialist, specializing in providing support for our online banking products.
As a Digital Services Specialist, you will play a crucial role in assisting our customers in navigating and utilizing our online banking platform effectively. Your excellent communication skills and product knowledge will enable you to provide exceptional customer service and ensure a seamless online banking experience.
Your Mission :
- Act as the primary point of contact for customers seeking assistance with online banking products and services.
- Resolve customer inquiries and issues by providing accurate and timely information via phone, email, or chat support channels.
- Help customers with online account setup, password resets, and general troubleshooting.
- Educate customers about various features and functionalities of our online banking platform to enhance their user experience.
- Troubleshoot technical problems and escalate complex issues to the appropriate teams for resolution.
- Maintain comprehensive knowledge of the bank's online banking products, policies, and procedures.
- Keep meticulous records of customer interactions, transactions, and inquiries using our CRM system.
- Collaborate closely with other team members and departments to resolve customer concerns efficiently.
- Stay up-to-date with industry trends and advancements in online banking technology.
- Organise and set up internal training modules.
Your Profile :
- High school diploma or equivalent; bachelor's degree preferred. Hospitality graduates are welcomed.
- Proven experience in a call center or customer service role, preferably in a banking or financial institution.
- Strong understanding of online banking products, functionalities, and processes.
- Proficient in using online banking platforms, mobile applications, and related technologies.
- Excellent verbal and written communication skills, with the ability to explain complex concepts in a clear and concise manner.
- Exceptional problem-solving skills with a keen attention to detail.
- Ability to multitask, prioritize and work efficiently in a fast-paced environment.
- Patience, empathy, and a genuine desire to help customers.
- Proficiency in using CRM systems and other call center software applications.
- Trilingual proficiency (French, English and German) is mandatory
- Residence in Switzerland a must.
Fünf Werte definieren die DNA unseres Hauses. Exzellenz motiviert uns, die Besten unseres Gebiets zu sein, und Innovation ermöglicht unseren Fortschritt. Respekt ist das Fundament unserer Interaktionen, und Integrität leitet unser Handeln. Gemeinsam sind wir ein Team, das sich mit leidenschaftlichem Engagement in den Dienst unserer Kundinnen und Kunden stellt.
Should you recognise yourself in this mission statement, we would be happy to receive your application. It will be handled in the strictest confidence.
