Junior Packager and End-Users Support (Part-Time)
- Packaging/Automation
- Analyze system integration challenges and identify opportunities for automation.
- Gather requirements from the HelpDesk/Support to propose and develop automated solutions.
- Collaborate with other IT teams/vendors/third parties to automate software access.
- Boost our team’s efficiency by automating manual tasks using scripts and/or coding:
- Application packaging
- Spreadsheets using vlookups or others
- Automate the staging of a corporate device
- Install applications relevant to automation
- Document processes and system
- Support
- Operate Sonar IT systems in compliance with ISO 27001 and ITIL standards
- Handle/Manage tickets (Incidents+Request for services) coming to the L1 queue (ServiceNow) and work with L2 to get support if needed, on the following 3x OS (Windows, MacOS, and Linux)
- Understand an IDP and how to provision users, devices, and rollout software based on profiles
- Researching, diagnosing, troubleshooting, and identifying solutions to resolve incidents + promoting potential incidents to problem records, and coordinating the identification of the root causes.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Plan activities based on task priorities documented in Jira and ServiceNow.
- Document technical knowledge in the form of notes and manuals.
- Take initiative to improve company infrastructure platforms towards operational excellence.
- Provide assistance to our users, troubleshoot their issues as well, and onboard new joiners.
- Working with the incident mgmt team, resolve incidents and address root causes.
- Maintain stock levels of IT equipment with our purchasing team.
- Maintain relevant access level controls for users adhering to the least privilege principle.
- Roll out and replace end-user computer equipment.
- Provide support during the company’s regular events
- Ability to perform the tasks written above.
- Good knowledge of Microsoft, MacOS, and Linux.
- Good understanding of SSO, SAML and APIs
- Experience in coding/developing and scripting (e.g. Python, bash, PowerShell)
- Open-minded with a positive, can-do attitude.
- Highly autonomous, pragmatic, and organized.
- Strong, creative problem-solving skills and being able to learn autodidactically
- Excellent English verbal and written communication skills.
- Experience in scripting or developing (e.g. automating a specific command to deploy/upgrade an application to all Mac/Windows devices).
- We value a safe work culture - founded in respect, kindness, and the right to fail.
- We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!
- Work-life balance - a healthy work-life balance is very important at Sonar.
- Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.
- We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired.
Arbeitsort
PO Box 765
1215 Geneva 15