Eclipse Hotels Group is an international family owned hotel group who are headquartered in West London. Our company's current portfolio includes brands such as Holiday Inn, Holiday Inn Express and EasyHotel, located across the UK, Europe and the Caribbean.
An excellent opportunity has arisen for a General Manager at our Zurich Airport property in Switzerland. You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service and a quality employee experience.
The moment our guests step into one of our hotels, they walk into a genuinely memorable experience. As our General Manager you'll provide overall leadership and direction for our hotel by maximizing financial returns, driving the development of people, creating and maintaining a unique guest experience, executing on brand standards and building awareness of hotel and brand in the local community.
What will your key responsibilities and duties be: -
This is but a small taster of what we would expect in this role: -
To oversee the hotel in all aspects, including operations, revenue, finance, human resources etc. to achieve the highest service standard and business performance;
Drive sales and Revenue to increase profitability, whilst reviewing labour and costs on a regular basis.
To manage all hotel departments, to ensure high standard delivery of services daily in all aspects, including Front Office, Housekeeping, F&B, Maintenance etc. to meet or exceed the brand standards;
Actively liaise with our Brand Company and Head Office in all key metrics, identify quality gaps and training needs, create action plan and follow through to improve hotel performance;
To best hire, retain and engage your Team Members through effective recruitment and training;
To report and highlight operational issues to company director and relevant departments in Head Office to ensure actions have been followed up on a timely manner;
How will you achieve this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills.
True Attitude: being caring, wanting to make a positive difference, and building genuine connections with our guests
True Confidence: having the knowledge and skills to perform your role, and giving our guests the confidence that they can trust you, to help and support them during their stay
True Listening:focusing on what our guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
True Responsiveness: is about providing our guests with what they need, and doing so in a timely and caring manner
What we are looking for: -
Previous management experience as General Manager, Deputy Hotel Manager, or any other similar roles, ideally with a similar branded property.
Have a strong all-round knowledge of Front Office, F&B, Finance, Revenue and Human Resources etc;
An in-depth knowledge of Food Safety and Health & Safety Standards.
Experience in supporting training processes, including delivering training and maintaining training records are essential for this role;
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and managers, and able to motivate your team under pressure;
Excellent communication skills in all aspects; good organisational and administrative skills with an eye for detail; Proficient in Microsoft Word, Excel, Power Point presentations;
Strong people/performance management;
Willing to work a flexible schedule including evenings, weekends and bank holidays.
Eclipse Hotels Group Ms Claire Boulden 07920154255