BASEL OFFICE - Business Solutions IT Product Manager - Property Management
Viking was founded in 1997 and provides destination-focused voyages on oceans, rivers and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers experiences for The Thinking Person®.
Viking has more than 250 awards to its name, including being rated #1 for Rivers, #1 for Oceans and #1 for Expeditions by Condé Nast Traveler and voted at the top of its categories by Travel + Leisure. No other cruise line has ever received these same honors by both publications at the same time.
Please note that we can only accept applicants who are eligible to work in Switzerland or in possession of a valid work permit.
ROLE DESCRIPTION
• As a Business Solutions Manager, you will oversee the development and implementation of effective business solutions/ERP systems to meet our organization's supply chain needs.
• You will collaborate with different business departments to understand their business requirements and identify opportunities for process improvement and automation. By leveraging your expertise in technology, project management, and strategic thinking, you will play a crucial role in driving business growth and operational efficiency.
KEY RESPONSIBILITIES
• Development: Collaborate with stakeholders to understand business challenges and requirements, and develop innovative solutions to address them
• Project Management: Lead and manage end-to-end solution implementation projects, including planning, resource allocation, budgeting, and risk management
• Cross-functional Collaboration: Work closely with various departments to gather insights, align objectives, and ensure effective implementation of business solutions
• Process Improvement: Analyze existing processes and workflows, identify areas for improvement, and develop strategies to enhance efficiency and productivity
• Technology Evaluation: Assess emerging technologies and industry trends to identify opportunities for digital transformation and recommend appropriate solutions
• Change Management: Develop and implement change management strategies to facilitate smooth adoption of new business solutions across the organization
• Training and Support: Provide guidance, training, and ongoing support to end-users, ensuring a seamless transition to new processes and technologies
• Vendor Management: Evaluate and select external vendors or partners as necessary, and manage relationships to ensure successful delivery of solutions
• Documentation and Reporting: Create comprehensive documentation, reports, and presentations to communicate project updates, outcomes, and recommendations to stakeholders
• Solution Maintenance: Support our PMS, POS, Questionnaire, Menu and Waiter Order solutions across the fleet.
KEY QUALIFICATIONS
• Proven experience as an IT Product / Business Solutions Manager / ERP / Hotel System implementation or in a similar role. Experience in using MarineXchange (MXP) software and/or a track record of implementing Hospitality/Travel solutions is a plus
• Hospitality / Travel processes and related technology knowledge is preferred but not mandatory. Knowledge of F&B and/or Nautical areas is a plus.
• Strong business acumen and understanding of various functional areas across property management, guest management, and accounting needs
• Excellent project management skills, with the ability to prioritize tasks, manage timelines, and deliver results within budget
• Proficiency in analyzing complex business problems and developing strategic solutions
• Familiarity with enterprise software, technology platforms, and project management tools
• Exceptional communication and interpersonal skills, with the ability to effectively collaborate with diverse stakeholders
• Strong leadership qualities, with the ability to influence and drive change across teams
• Knowledge of change management principles and methodologies
• Analytical mindset with the ability to translate data into actionable insights
• Good understanding of relational databases and SQL is a plus
EDUCATION
• Bachelor's degree in business administration, information technology or a related field. A master's degree is a plus
NICE TO HAVE QUALIFICATIONS
• Knowledge of the cruise, airline, or hospitality industry is preferred
CULTURE & BENEFITS
• Fast-growing and dynamic environment, a modern workspace, flexible working hours
HOW TO APPLY
Please apply via our website www.vikingcareers.com, including your CV in English and a one-page cover letter to introduce yourself and your interest for the role.
For more details about this position, contact Marta Pikusa under +41 61 638 60 11
CH-4057 Basel / Basel
