Customer Success Manager - Open Networks and Solutions (d/f/m)

Full time (40 h/week), permanent, immediately available

Customer satisfaction is your top priority! You are communicative and looking for a task with high interaction! You want to contribute your experience and commitment in an international company! Take the chance and become part of the team!

Your challenge

• You work with digital and data-driven processes to ensure
  good customer service.
• You review the Customer Journey with the aim of helping customers
  and identifying problems.
• You are responsible for introducing current solutions to customers,
  with presentations and training.
• You adapt products based on market and customer feedback and
  perform competitive analysis.
• You are in close exchange with partners and other business segments
  to create perfect customer solutions.

Your profile

• You have successfully completed a degree in information technology
  or a comparable course of study.
• You have several years of professional experience in telecommunications,
  ideally in the areas of virtualization, 5G networks, cloud, and edge computing.
• You have very good German as well as English communication skills,
  both written and spoken.
• As a team player, you are open to change and willing to learn new things.

Your Place of work

• Chemnitz (Hartmannsdorf), Dresden, Munich, Vienna, or Zurich

Your advantages

• A secure job in the growth market of telecommunications.
• Personal development opportunities in a medium-sized company with global sales activities.
• Independent and at the same time team-oriented work in a pleasant working atmosphere.
• Flexible and family-friendly working hours with the option of home office.

About us

albis-elcon develops products, solutions and services that help communication service providers and large enterprises to build and operate better networks and reduce the energy needed. With more than 15 million installed units in over 40 countries, the company is well-positioned to deliver software defined and virtualization devices enabling highly reliable and secure gigabit networking for fixed- and mobile 5G networks, Cloud and Edge computing, enterprise connectivity and Internet of Things.

Superior-engineered hardware, software, network management, and implementation services manage complexity and provide sustainable, secure communication.

With about 250 employees in Germany, Switzerland, Mexico, Italy, Austria, Great Britain, France, and Brazil, we operate international and global for our customers.