IoT and Service Excellence Specialist 100%
- Define and execute a Group-wide Service Excellence Strategy to achieve "best-in-class" solutions across our entire service portfolio, including digital vending machines.
- Standardize and implement mid-term improvement measures to enhance client satisfaction, service levels, training, automation, analytics, and performance management for our industry-leading solutions and products.
- Leverage best-in-class solutions to scale up service delivery across all country operations, utilizing technologies such as telemetry and IoT.
- Centrally coordinate and drive country-specific service delivery improvements to ensure timely realization of defined benefits.
- Lead our transformation and service improvement initiatives as a program manager.
- Continuously optimize end-to-end processes with a focus on efficiency, cost reduction, and client service.
- Develop initiatives to foster operational excellence across the Group's network.
- Support operational teams in utilizing business tools, operational processes, and their continuous development.
- Monitor and optimize the geographical operating footprint in alignment with country-specific projects related to logistic networks and warehouse operations.
- Contribute to KPI achievement and the development of new KPIs to support evolving business operations and client satisfaction.
- Support operational teams in new projects, with a particular focus on data analytics and information interpretation.
- Manage a team of Group Experts in Service and Operations Excellence.
- 3-5 years of experience in service excellence, operations, logistics, or retail, ideally with proven track record in Lean Management or Six Sigma.
- Demonstrated experience in leading and implementing multi-national service excellence improvement programs resulting in significant enhancements in service levels, client satisfaction, and cost reduction.
- Proven ability to thrive in international, matrix organizations, and fast-paced, restructuring environments.
- Experience driving transformation and change management, preferably in mid-sized companies with corporate structures.
- Positive, problem-solving attitude, self-motivated, and capable of working independently.
- Innovative thinker and interest in new technologies, digitalisation and data analytics with a hands-on, solution-oriented approach.
- Strong analytical skills, structured and precise, with excellent organizational abilities to manage multiple ongoing projects and prioritize effectively.
- Willingness to travel up to 40% within Europe.
Drive efficiencies, process optimizations, and continuous service improvements for our Food-Tech Solutions: Digital Vending Machines, Coffee Machines, Smart Fridges, Snack Markets, etc.
Act as the Leader with a winning Team in the Center of Excellence, fostering the intersection of Service Excellence and Technology to boost performance (e.g., leveraging IoT, robotics, and automation).
We are looking forward to your application.
Bitte bewerben Sie sich online auf dem Selecta Karriereportal. Es werden keine Bewerbungen per E-Mail oder Post berücksichtigt.
Lieu de travail
Alte Steinhauserstrasse 14
6330 Cham