ICT Supporter - Service Desk Agent
Description of our company
Expertise. Talents.
At Harry Eliott, we specialize in identifying and enhancing talents to serve innovative technologies. Our primary objective is to provide effective solutions to our partners' IT challenges. We place great importance on fostering close relationships and long-term collaborations.
Our collaborations are founded on the principles of advice, attentive listening, responsiveness, and meticulous attention to detail. We continuously strive for excellence, aiming to find the best talent, and the perfect fit for your needs. We take pleasure in accompanying you throughout the entire process.
For our client, we are looking for a passionate and motivated ICT Supporter - Service Desk Agent.
Job description/Responsibilities
In the Service Desk & Monitoring Center team, you will be involved in the following topics :
- Receiving, analyzing, and resolving issues as part of first-level support.
- Supporting users with service requests.
- Installing and configuring Windows and Apple devices and software systems.
- Creating user accounts, assigning permissions, and managing group memberships.
- Addressing customer inquiries.
- Documenting activities in the Service Management System (ticketing).
- Updating knowledge management articles.
Profile
- Completed computer science training (EFZ) or equivalent qualification with demonstrated experience in ICT support.
- Broad knowledge of ICT services for Windows and Apple devices.
- Practical and theoretical understanding of ITIL in service support & service operation.
- Ability to work independently & reliably, with a strong team spirit.
- Excellent communication and coordination skills in interaction with business partners and customers.
- Proficiency in both written and spoken English and German.
Kontakt
Afroditi Siamtani
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