Business Process Design & Delivery Manager
Business Process Design & Delivery Manager
Hartford, CT | Chicago, IL | Dallas, TX | Atlanta, GA | Toronto, ON |
As AXA XL continues to invest in its end-to-end capabilities the Business Process Design and Delivery Manager role holder will drive cross-functional/cross-BU programs in the solution design and delivery. Building on knowledge of processes and systems, they will partner with business units, IT and other functions to ensure the successful roll-out of the initiatives.
DISCOVER your opportunity
What will your essential responsibilities include?
· Process Design and implementation: Effective and efficient use of full suite of Lean Six Sigma tools and techniques to define and analyze current processes and refine/design future processes. To include identifying training and documentation needs, and implementing sustainable improvement plus continuous improvement capability
· General Solution Design: Identifies business solutions to a variety of business problems. This can entail: Understanding and synthesizing business problems, identifying and documenting solutions/options through workshops and interviews, conducting analyses and documenting deliverables.
· Project Related Design Definition: Define and document high level target design and business outcome. Conduct E2E assessment to ensure all impacted functions and processes are properly considered in the project. Identify resource impacts/needs. Identify and document high-level product requirements, where applicable.
· Change Management: Applies Change Management tools and methodologies to various projects including impact assessment, roll-out planning, stakeholder management, communication and training. Manage adoption and transition to BAU.
· Product Ownership: Expert on specific applications/functional processes. Provides advice and develops solution on these specific system capabilities and processes on relevant programs.
· Knowledge Sharing among Transformation & Change team: Share expertise and lessons learned on program executions among Business Solution Design Managers to drive cross-pollination of knowledge.
· Expected to work independently drive and deliver solutions on programs with some oversight from Practice leaders or assigned project coaches.
You will report to the Business Solution Design & Delivery Lead.
SHARE your talent
We’re looking for someone who has these abilities and skills:
· Certified BB from a recognized program with a proven track record of successful application of tools and techniques
· Experience in driving projects/programs in the insurance industry and international environment, coupled with other relevant experience
· Experience in consulting roles, equipped with various tools and techniques for status assessments, solutioning, visualization and implementation of various business problems. Co-facilitator for workshops, forums, interviews and other business interactions
· Effective Change Management skills, experience in assessing change impact and delivering change management activities targeted to various stakeholder groups.
· Robust capabilities in documenting, visualizing and presenting design decision and progress status
· Manages defined workstreams independently and considers interdependency with other areas proactively.
· Influential collaborative skills and experience in cooperating and across multiple teams/stakeholders
· Good analytical/conceptual skills complemented with effective social/soft skills
· Good organizational skills, communication and presentation skills
· Analytical and creative mindset
· PROSCI certification a plus
FIND your future
AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business - property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.
Learn more at axaxl.com
Inclusion & Diversity
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
- Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience,” focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.
For more information, please see Sustainability at AXA XL.
The U.S. pay range for this position is $85,000 - $149,000. Actual pay will be determined based upon the individual’s skills, experience, and location. We strive for market alignment and internal equity with our colleagues’ pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US-Benefits-at-a-Glance_2023_US.pdf (myaxaxlbenefits.com).
