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Customer Engagement Specialist Oncology-Suisse Romandie

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Our company has had a presence in Switzerland since 1963. With a regional office and manufacturing/packaging facility, Lucerne is considered the center of operations. Approximately 1,000 people work collaboratively at the four Lucerne locations (Weystrasse, Citybay, Schachen and Kriens). A fifth location has been recently established in Zurich, aimed at accelerating the development and commercialization of many of our company's medicines and vaccines, which supports our mission to save and improve lives around the world. The new location has a target date of 2021 for operational readiness.
We are proud to be certified as a "Top Employer Switzerland" and "Top Employer Europe" showing the company's commitment to our employees and the community around us.

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.
Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through an unwavering commitment to support accessibility to medicine, providing new therapeutic solutions, and collaborating with governments and payers to ensure that people who need medicines have access to them. Our focus is on innovation and launch execution excellence; we translate breakthrough science into innovative medicines that help people with cancer across the globe.
As a new addition to our our oncology sales team in west Switzerland and reporting to the Sales Associate Director, we are looking for a field-based Customer Engagement Specialist (CEM) (Full-time, indefinite).
On this position you will represent our Company's Oncology Business Line as the Market Leader in the immune-oncology segment.
Customer Engagement Specialist Oncology-Suisse Romandie

Job description:


  • Achieve agreed sales, productivity and performance targets within the west Switzerland sales territory.
  • Take care of the customer liaison and the required support in order to meet the internal and external customer expectations by executing effectively the defined marketing and sales strategy of the CBL Oncology.
  • Independent planning of visits according to the given customer segmentation (A/B/C) and visit frequency in accordance with our Sales force objectives.
  • Deliver individual sales and customer centric activities and report commercial development on a monthly base to the Sales Manager.
  • Maintain, expand and address needs of the customer base in private practices, hospitals and clinics.
  • Ensure competent, professional and timely product support including handling of customer inquiries.
  • Maintain and build strong relationships with the targeted customer group through consultation, advice and events and establish a territory key opinion leader development plan.
  • Leverage personal sales and operating expense budgets to achieve brand growth through initiatives aligned with marketing strategy and our company's compliance requirements and guidelines.
  • Effective territory administration, including maintenance of record systems, daily communication with administrative systems and timely processing of business expenses.
  • Effective communication with territory colleagues and relevant members of other teams (e.g. other business units, marketing) in order to understand, drive and maximize results.
  • Provide strategic and marketing intelligence input to facilitate effective brand, sales - and budget planning.
  • Participate in national and international meetings/congresses as well as educational events and training courses. Regular and independent self-study to meet market needs and keep up to date on new data and market developments.
  • Report any complaint (e.g., Adverse Event or Quality complaint) within 24h from the receipt to the Regulatory Affairs department in accordance to the valid local SOPs.

Required profile:

Technical Skills:

  • Life Science Degree or equivalent relevant Degree.
  • Paramedic/nursing qualification or country relevant medical sales accreditation (SHQA).
  • Minimum of 1-3 years experience in pharmaceutical environment with a proven, successful selling track record.
  • Knowledge of pharma industry and its changing environment, ideally in oncology.
  • Demonstrable high achiever in same or other relevant fields.
  • French as mother tongue, advanced level in English and intermediate German is required.
Personal competences:
  • Excellent ability to multi-task, flexibility and high self-organizational skills.
  • Assertive, sociable and independent.
  • Result-oriented, go-getter and proactive.
Our Human Health Division maintains a "patient first, profits later" ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

What we offer:

Merck & Co., Inc., Kenilworth, New Jersey, USA is known as "Merck" in the United States, Canada & Puerto Rico. We are known as "MSD" in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicines, oncology, vaccines and animal health products.
We are driven by our purpose to develop and deliver innovative products that save and improve lives. With 69,000 employees operating in more than 140 countries, we offer state of the art laboratories, plants and offices that are designed to Inspire our employees as we learn, develop and grow in our careers. We are proud of our 125 years of service to humanity and continue to be one of the world's biggest investors in Research & Development.
In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.
We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively for the common good. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

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