IT Field Service Agent
The Company
The Swatch Group Services Ltd is a dynamic company of the Swatch Group providing high quality services to the Group organizations worldwide in the fields of Logistics, Information Technology, Customer Service and Real Estate. The company belongs to the Swatch Group, the world's largest watchmaker with a portfolio of 17 brands of which Omega, Longines, Tissot and Swatch.
For our IT Operations department, we are looking for a motivated :
IT Field Service Agent
Job Description
In this position, you will be responsible for :
- Providing on-site first level support to Swatch Group companies having their IT directly supported by Swatch Group Services
- Deploying and decommissioning hardware
- Executing planned or proactive hardware maintenances
- Troubleshooting owned incidents and applying corrective actions
- Restoring the degraded service's quality as fast as possible
- Technically or hierarchically escalate incidents or service requests and doing their follow-up
- Process owned Service Requests
Your Profile
- Swiss federal diploma in IT or equivalent
- 2 to 5 years of professional experience in an equivalent position
- Driving license and ready to be on the road every day
- Customer and service oriented
- Precise and rapid diagnosis ability
- Sensibility to the ITIL approach
- IT generalist orientation
- Priority management skills
Your professional Backpack
You have a good knowledge of the following systems/technologies :
- Microsoft Windows Operating Systems
- Best-seller workstations and laptops hardware (DELL, HP, ...)
- Patching concepts
- Printers (laser, thermal)
- Microsoft Active Directory users & groups management
- Apple Operating Systems a plus
- Knowledge on Warehouse accessories (label printer, scanner ....) is a plus
How to Communicate
- Very good knowledge of French and English (mandatory)
- German or any other language are a must
Company address
2504 Biel/Bienne
Contact
Aliénor Dro
HR Business Partner
Contact
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