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IT Field Agent

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IT Field Agent

The company

The Swatch Group Services Ltd is a dynamic company of the Swatch Group providing high quality services to the Group organizations worldwide in the fields of Logistics, Information Technology, Customer Service and Real Estate. The company belongs to the Swatch Group, the world's largest watch maker with a portfolio of 18 brands of which Omega, Longines, Tissot and Swatch. For our IT Operations division, we are looking for a motivated:

 IT Field Agent

Job description

  • Providing on-site first level support to Swatch Group companies by direct contact
  • Deploying and decommissioning hardware
  • Executing planned or proactive hardware maintenances
  • Troubleshooting owned incidents and applying corrective actions
  • Restoring the degraded service's quality as fast as possible
  • Technically or hierarchically escalate incidents or service requests and doing their follow-up
  • Process owned Service Requests


  • Swiss federal diploma in IT or equivalent
  • IT generalist orientation
  • Team spirit
  • Customer and service oriented
  • Ability to work under pressure
  • Procedure-oriented work
  • Dynamic, hands-on and "can do" mentality
  • Autonomous
  • Precise and rapid diagnosis ability
  • Sensibility to the ITIL approach
  • Priority management skills
  • Ready to learn

Professional requirements

Minimum of 3-5 years of professional experience in an equivalent function


Mother tongue French or German, English speaking a must

Company address

The Swatch Group Services Ltd

Längfeldweg 119

2504 Biel


HR Department

Contact person

Biel/Bienne / 2000 Neuchtel / 2501 BielBienne / Neuchâtel

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