Service Desk Analyst
In this position, you will be responsible for accepting all user issues via calls, voicemail and electronic forms while supporting all IT issues through diagnosis, investigation and resolution.
You will respond to escalation requests and ensure customer satisfaction in a highly customer-focused, high-volume environment. Internal service levels require a high level of first contact problem resolution and accurate routing of trouble tickets to the next level of support.
À propos de l'entreprise
