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Student Concierge

Permanent contract / Glion, Switzerland

Glion Institute of Higher Education (GIHE), in the top 5 for Hospitality & Leisure Management by the QS World University Ranking, is a brand of the Sommet Education Group. Founded in 1962, GIHE is a private Swiss institution offering Bachelor’s and Master’s degrees in hospitality, luxury and event management to an international student body across three campuses in Glion and Bulle, Switzerland, and London, UK.

You share our values: Development, Distinctiveness, Joint

commitment, Openness and Sense of service.

Responsibilities:

• Answer to phone and visitor enquiries
• Reply to staff/student enquiries
• Deliver student concierge administration tasks including some cash handling
• Provide help in the preparation and participating in student intake/graduation processes
• Manage the mail & parcels delivery and the sending of external mail
• Handle various student concierge / reception administrative tasks
• Ensure the management of the student concierge petty cash
• Provide monthly student concierge inventory to check stock of material needed (stationery, card…)
• Manage sales of school merchandising and other items (masks, tapes, boxes…) and inventory of it
• Manage POS transactions (loading Polyright, taxes advance and payments, deposits…)
• Take tuition payments and communicate it to the accounting department
• Manage the stationery order for the whole Bulle campus
• Handle shuttle reservations
• Coordinate the intake preparation
• Provide support during check-ins and check-outs of students and guests
• Coordinate the storage of boxes with students and the maintenance team
• Coordinate student data in the Academia, Secanda and Mercury system (rooms / meal plans etc.)
• Order and collect nametags (Glion, Bulle and London)
• Prepare keys and badges (ID) for new staff members, as well as keep track of them (employee key distribution folder)
• Supervise our Student Concierge Trainee and our BBA1 students on workshop at the student concierge
• Be flexible to work on Bulle campus when needed (driver’s license an asset)
• Manage any other specific tasks that may be requested by the line manager

Profile and experiences:

• Either a CFC de Commerce, Hospitality, Business qualification or equivalent
• Experience either in a reception, guest relation, service, or administrative post
• Experience in working with young adults is preferable
• Experience of multicultural environments is preferable
• Good spoken and written English and French
• Pro-active, flexible and enthusiastic personality
• Strong communication and organisational skills

Other information:

• Type of contract: undefined period of time contract
• Activity rate: 100%
• Start date: 28.10.2024
• Location: GIHE Sàrl, Route de Glion 111, 1823 Glion