60 Customer Consultant Stellen in Kloten gefunden

WORKLOAD | 100%
LOCATION | OPFIKON / GLATTBRUGG WITH POSSIBILITY OF HOME OFFICE 

• Acting as the interface between the centralized Resource Management Center (RMC) and the 3 Stations in Zurich, Basel and Geneva
• Single point of contact for the monthly planning process and equally the yearly budget planning for the stations
• Ensuring adherence to the monthly planning cycle from station side 
• Reviewing the daily performance in relation to planning and the actual result, explaining the deviations and making suggestions for improving the performance if needed
• Proactively informing RMC about all changes at the stations with possible impact on planning topics (such as changes in infrastructure, customer portfolio, law and employment contract agreements, etc.) 
• Sharing outcome of production, productivity and roster release with stations 
• Communicating with external workforce providers regarding bought in workforce-hours
• Consulting Unit Heads and station managers regarding all relevant workforce topics and supporting roll out of best practice 
• Close collaboration with HR-Teams regarding the yearly recruitment plan and employment contract structure

• Proven experiences in workforce and ressource management
• Aviation and ground handling background is a plus
• Completed studies in Aviation or Business Administration is a plus 
• German and English business fluent spoken and written, French is beneficial 
• Willingness to travel between the Stations in Zurich, Basel and Geneva

• Strong analytical skills
• Strong customer orientation, while at the same time confident to challenge and influence
• Ability to adapt to the changing needs and priorities of the business
• Resilient personality and able to work under pressure
• Flexibility to work irregular hours and for changes in work-schedule

• Participation in the bonus system: Management Incentive Program (MIP)
• Great working atmosphere in a dynamic and exciting environment
• Benefit from flight discounts (stand-by option)
• International environment with flat hierarchies
• Swissport contributes to the public transport subscription or the cost of the parking lot

Have we awakened your interest and are you looking for a new challenge in a dynamic environment in the aviation services industry? Our vacancy is your opportunity! Please upload your application including a motivation letter, updated CV and a reference letters. We are looking forward to your online application!