Services Key Account Manager
At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen.
Would you like to work in the front line with our customers, in an independent role where you influence in shaping and driving the Tetra Pak Services business and being part of a Key Account team?
Within the Mid Europe Market, the Services Key Account Manager is the main interface for the customer on the service business and quality. SKAMs apply value selling to grow the service business in profitable way based on deep knowledge of customer operations and needs. As an SKAM in Mid Europe you will join a highly motivated team, working with our most significant customers with an End-to-end perspective.
In this role, there will be activities within the wider customer group, operating at a strategic level on regional and global topics.
This position is based in Mid Europe and will require 50-75% traveling time.
- Understand & drive improvement actions to secure a profitable account / sales area through timely portfolio, commercial actions & necessary competitiveness measures impacting project/ account management costs
- Responsible for driving the service growth initiatives with MO and CSO teams ensuring growth from all categories of service business
- Build & cultivate strong understanding, relationship & alignment with right stakeholders mapping different decision makers/ personas, their drivers (policies thereof)
- Participate in building and successfully execution of account plans (including Quality plans) securing joint ambitions and actions.
- Amplify customer’s voice by identifying gaps across customer touchpoints systematically driving proactive improvement actions and closing the loop with customers
- Lead Generation / Opportunity management and qualification and nurturing activities to accelerate time to win, including the utilisation of our Sales tools for effective opportunity management.
- Capture customer requirements accurately using different questioning techniques to configure solutions with engineering teams to maximize value for all parties
- Drive System Solutions (Integrated sales, Up/ Cross- Selling opportunities)
- Quote, Discuss & Negotiate orders and contracts with customers using Value selling process
- Participate in customer group conversations and be the voice of services with the whole account team.
- Ensure delivery of all necessary actions to ensure smooth functionality of the customer group account needs.
- A university or High School Degree in Commercial, Business Administration or Technical disciplines
- At least 5-7 years of experience in Sales ideally within the food industry
- Alternatively, a minimum of 5 years experience working with customers in sales/business development positions
As a person you are result oriented, driven and have an ability to inspire and motivate others. You have excellent communication and presentation skills and possess strong customer understanding based upon direct customer contact and customer relationship. You can effectively cope with change and know how to creatively solve problems. You can create dynamism and always drive to add value to the customer. Adapting to and dealing with uncertainty comes naturally to you. Your decision-making is timely and is based on data as well as insights. You instinctively drive productivity and simplify, prioritize and innovate. You are curious as an individual and work collaboratively with others to meet shared goals. We believe you possess a high level of autonomy with a strong drive for results and the ability to deliver on time and under pressure. It is essential that you have the ability to understand and convey the customer needs into business opportunities.
We Offer You
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements
Apply Now
If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.
Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.
