Accounts Payable Issue Resolution Analyst - French speaking
Be part of the Accounts Payable team giving support to the area. Through the values: Passion for Customers, How Matters and Determined Execution you will live and experience a critical role for our business.
Responsibilities:
- Support end users and Finance Operations teams in every aspect of Accounts Payable (AP) and interact with all AP operations & service teams across Syngenta, within the full range of AP
- Courteously, accurately and professionally respond to inbound calls from Syngenta employees and external suppliers on the AP process area
- Manage the inflow of tickets through our Service Now support and ticketing tool
- Answer requests for assistance when users require help to complete a task in AP as per agreed service levels for turnaround of tickets/requests
- Support the other AP teams to ensure performance targets are met
- Identify opportunities for process/system optimization and work with AP Business Partners and Operation teams to implement them
- Participate and Support transformation activities associated with new digital implementations (i.e. Service Desk Automation via Machine Learning)
Syngenta Group is one of the world’s biggest agricultural technology companies, with roots going back more than 250 years. With more than 59,000 employees, operating in more than 100 countries, the company strives to transform food production through Regenerative Agriculture - a science-driven, technology-enabled approach to improve soil, deliver high productivity and high-quality food, help fight climate change and restore lost biodiversity. Syngenta Group, which is registered in Shanghai, China, and has its management headquarters in Switzerland, draws strength from its four business units: Syngenta Crop Protection, headquartered in Switzerland; Syngenta Seeds, headquartered in the United States; ADAMA®, headquartered in Israel; and Syngenta Group China. Together, these businesses provide industry-leading ways to serve customers around the world.
At Syngenta we are highly people focused – we look for professionals who are engaged, collaborative and excellent in execution. Leaders are expected to communicate effectively, develop teams and lead by example. Our industry and our function are changing rapidly so we are looking for new team members with a strong desire to develop themselves.
You will be a great fit if you have:
- 1+ years’ experience in Customer Service / Accounts Payable / Procurement / P2P or I2P operations at multinational companies; SSC environment is preferred (Apprentice / Intern (Fixed Term) (Trainee) as well)
- Fluent English and at least upper intermediate French language knowledge
- Excellent verbal and written communication skills, confidence to interact with vendors and end users across the company
- Customer- and service-oriented thinking
- Experience in supporting innovation and continuous improvement initiatives (desirable)
- Hands on experience on SAP (desirable)
Our efforts to become a really good place to work
- Dynamic and international environment
- Long-term opportunities
- High quality office environment
- Possibility of working from home
Syngenta is an Equal Opportunity Employer and does not discriminate in recruitment, hiring, training, promotion or any other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status.
