Customer Complaint Coordinator (m/f/d)
We are flexible! This position can be either full time or part time based on need and individual agreement.
We are the makers of possible
BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.
Why Join Us?
A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time.
To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.
Become a maker of possible with us!
Responsibilities
Determines complaint reportability following procedures and regulatory requirements in EMEA.
Reports adverse events to EMEA competent authorities.
Participates in and documents the execution of physical complaint investigations.
Performs statistical analysis and trending on complaint data.
Communicates closely with cross-functional complaint team global team
Seeks and implements updates and improvements to the complaint handling process.
Supports the corrective / preventive action program by applying root cause analysis and problem-solving techniques.
Supports the logistics team for any complaint records and repair related issues.
Supports the quality engineering team with activities related to applicable change requests
Acts as a Subject Matter Expert on the complaint management process during regulatory audits / inspections.
Requirements
Preferably Bachelor or higher non university degree in an Engineering discipline
Strong skills of standard MS office software
Knowledgeable about documentation practices
Experience in customer oriented environment
Fluent in written and oral English, German knowledge is an advantage
Interest in medical device industry
Process oriented with a strong attention to detail
Work in a multidisciplinary and international team environment
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
To learn more about BD visit: https://bd.com/careers
Contact
Elodie Voisset
Write an email
Wangs / Zurich / Geneva / Lucerne
