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REGIONAL MANAGER CUSTOMER SERVICE (m/f/d)

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REGIONAL MANAGER CUSTOMER SERVICE (m/f/d)
SMS Concast AG is a global engineering company based in Zurich, Switzerland, with subsidiaries abroad. SMS Concast AG
is one of the world leaders in engineering, supply of equipment and construction for continuous casting plants for long
product application. We are part of the SMS group who generate sales of more than EUR 2.8 billion with some 14,000
employees worldwide. The sole owner of the holding company SMS GmbH is the Familie Weiss Foundation. A
performance-based corporate culture in a strong family company with a global presence are excellent reasons for shaping
your future with us.

Expand your horizons by joining the team at SMS Concast AG, Zurich, as a

REGIONAL MANAGER CUSTOMER SERVICE (m/f/d)

YOU ACT

As Regional Manager Customer Service, you will be responsible for independently looking after the spare parts business
in the group of countries assigned to you from the initial customer enquiry up to dispatch/shipment of the goods
including invoicing. Your area of responsibility will essentially include drawing up sales price calculations for
individual quotations and assisting with total supplies of spare parts quotations for new systems. Being part of SMS
Concast services you will daily interact with customers preparing quotations and confirmations of order, as well as
looking after customers, both in writing and verbally, including following up the quotations issued. In addition, you
will actively support sales manager in conducting negotiations regarding prices and conditions with customers, or
occasionally with freight forwarders, and you will be responsible for dealing with letters of credit
(checking/submission), as well as for arranging transport and drawing up the necessary documents. Deadline monitoring,
cost control, dealing with complaints, controlling vendor invoices as well as interdepartmental interaction in order to
continuously optimize the related commercial part of the business process round off the profile for this varied
function.

YOU KNOW

We are seeking candidates who have good commercial or technical training as well as work experience as an
international export clerk for this interesting position. Knowledge of export control and letters of credit will help
you to get started in this role. We expect teamwork, perseverance and flexibility from you, as well as business fluent
English & German; additional language skills would be an advantage. Ideally, you will have already worked with SAP/R3.

WE CONVINCE

Would you like to take on responsibility in an international working environment and play a part in shaping the future
with us? We can offer you an extremely interesting and varied role in a very well-positioned, dynamic and successful
company, the opportunity to be actively involved in international projects, and an attractive, centrally located
workplace in the city of Zurich. You will also be welcomed into a friendly, diversified and supportive working
environment.

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