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Continuous Improvement Leader

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Continuous Improvement Leader
Join Tecan! Join the market leader! Work in an international and dynamic environment, share our success!
Do you want to make a significant difference in how the world is looking tomorrow and contribute to the innovation of state-of-the-art, cutting-edge technology products?
Then look no further and join our Commercial Excellence Team in Switzerland, Zürich Area as

Continuous Improvement Leader
What you will do

In this key role you are responsible to support the development and implementation of a continuous improvement culture within our Life Science Business that builds on our core values Ambition, Highest Standards and Trust with the goal to deliver the capabilities and solutions required to meet the company's strategic objectives, and to implement standard work & tools for sustainable growth. A major part of this role is also to execute and continuously improve our Customer Experience program to create value, decrease critical few customer pain points and gain competitive advantage.

Responsibilities will include

  • Develop and implement a toolbox of growth, lean and leadership tools and develop and execute a continuous training program, coaching and mentoring staff at all levels across the commercial organization on the toolbox
  • Determine critical view processes for lean tool deployment and facilitate deployment based on strategy deployment needs
  • Manage and continuously improve our Voice of Customer (VoC) program
  • Refine our customer satisfaction methodology to better understand critical customer pain and leverage competitive advantage to drive market share growth
  • Enable execution of region specific customer satisfaction programs addressing critical customer pain
  • Manage customer satisfaction operations, reporting and budget

What you bring along

  • Min. 5-10 years transferrable work experience in a commercial organization
  • Lean education and experience in deploying / training on lean tools are a must
  • Experience in designing VOC / customer satisfaction programs
  • Analytical, growth driven personality
  • Hands on mentality with focus on critical few and bias for action
  • Highly capable presenter / trainer with ability to distill critical information for Executive Leadership
  • Ability to travel internationally, up to 30%
What you will get

  • Comprehensive Compensation and Benefits package
  • Progressive employment conditions
  • Exciting career opportunities
  • Wide range of training courses
  • Extremely attractive location overlooking the lake of Zurich
  • International and diverse environment (30+ different nationalities)
  • Strong company culture with rich history
  • Global mindset with "Swissness" at heart

We are looking forward to receiving your application online. Please submit your resume (w/o picture and w/o cover letter, reference letters and diplomas are optional).

Applications from recruiters are welcome. Please register using this link: http://www.tecan.com/recruiters

We care about people - Join the market leader
People every day all around the world will benefit from more personalized healthcare. The promise of better, faster, more cost efficient solutions is now within our grasp. And that's the world in which Tecan plays a vital role - helping advance healthcare - through advanced life science research and diagnostic solutions. We constantly seek new ways to steer Innovation.

Every lab. Every day. Empowered.
Our vision is to empower every laboratory, every day, around the world with Tecan technology, products and support. We will help to shape the future of automated workflows in life sciences and clinical diagnostics through unrivaled expertise, products and customer support.

We care about our culture.
Our values - trust, highest standards and ambition - are the cornerstones of our business, and give us the framework for the Tecan culture. We foster a positive and empowering environment, which allows us to bring our passion and energy to work. This helps us to deliver on our customer promise - 'Always there for you'.

#lifescience #healthcare #automation #medicaldevice #lean #VOC #customerexperience #continuousimprovement #customersatisfaction #sixsigma

Tecan Trading AG, Seestrasse 103, 8708 Männedorf, www.tecan.com



Tecan Schweiz AG
Seestrasse 103
8708 Männedorf

Website https://recruitingapp-2524.umantis.com

Männedorf / Männedorf ZH / Austria or Switzerland / Geneva Area / Männedorf, Zürich / Raum Bern

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