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Sales Back Office / Customer Service Administrator (100%)

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HeiQ Materials AG is an innovative Swiss high-tech company specialized in textile chemicals and ingredient branding for the sports, outdoor and clothing industries. HeiQ is winner of the prestigious Swiss Technology Award and was honored as one of the Top Ten Startups of the last decade. With offices and production facilities in Switzerland, the US and Australia and its global network of partners, HeiQ is perfectly positioned to serve the needs of customers across the global marketplace. HeiQ combines the flexibility and dynamism of a young and customeroriented company with the professionalism of an international player.

To enable our further dynamic growth we are looking for an autonomous, proactive and communicative personality as

Sales Back Office / Customer Service Administrator (100%)

Overall:

  • 50% of your time you serve as “Sales Backoffice” reporting to the Chief Sales Officer. In this role you will be key to the international sales force and liaise with other departments like Logistics, Marketing, R&D and Testing as well as external customer both up and down the value chain.
  • 50% of your time you will work with the Group Chief Operating Officer and closely with Logistics&Operations. A vital part will be to support Order Management and the management of hangtags and other marketing materials for key customers.
  • The role is very international, and you must enjoy direct contact with customers and partners around the globe, both in written and over the phone.
  • A team-oriented approach and willingness to share and support across the organization will be vital for the success in your new role

Key tasks:

  • This is a key position that is involved in coordinating sales activities between customers, the sales force, distributors and logistics.
  • You will be involved in sales related activities for new and repeat sales, processing and following up sales orders received from the customers, as well as administrating long-term frame agreements
  • Routine activities like documentation, filing, correspondence will also be major part of the job. You have knowledge of commonly-used concepts, practices and procedures in this interaction role.
  • Ensure completeness of information in support systems such as CRM/ERP to have logistics process orders effectively
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem coordinating with technical and testing services teams; Following up to ensure resolution and customer satisfaction.
  • Build sustainable relationships of trust through open and interactive communication across the organization
  • Provide accurate, valid and complete information by using the right methods/tools

Requirements

EDUCATION / EXPERIENCE:

  • Prior experience of 3-5 years in a similar role with exposure to logistics and customers with value-selling and international customer service experience. Experience with International logistics, order management or with the chemical industry and textile brands is a plus.
  • Proven customer support experience
  • Familiar with CRM/ERP systems as well as the Microsoft suites and practices

 

SKILLS:

  • Excellent communication skills in English written and spoken, is a must. Every other language is a plus.
  • Ability to multi-task, prioritize and manage time effectively
  • Interest and ambition to grow the role and yourself in an agile environment characterized by high speed and high customer service ambitions
  • Proficient computer-user, particularly with office productivity and email applications.
  • You are expected to be task- and deadline-oriented across time-zones
  • You MUST be a team player!

 

We are looking forward to welcoming a proactive, pragmatic and motivated personality. Our offer to you is a multi-faceted opportunity to be a part of an international, dynamic and expanding company full of growth and development opportunities.

Interested? Please send us your complete application (motivation letter, CV, working references and diplomas) in English via email to:

HeiQ Materials AG, Human Resources, Rütistrasse 12, CH – 8952 Schlieren E-Mail: hr@heiq.com; www.heiq.com

Address

HeiQ Materials AG
Human Resources
Rütistrasse 12
8952 Schlieren

Email

Website https://www.heiq.com

Schlieren / Zurzach

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