Contract Duration: 6 months extendable to 11 months

Employment Type: Internship

Contract Duration: 6 months extendable to 11 months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

With more than 800 webpages and 400 partners, and yearly counts of more than 15,000 invoices, 10,000 customer queries and 100,000 students, IATA Training needs an efficient and modern IT infrastructure to operate and fulfil its mandate to develop professionals for the air transport industry.

Reporting to the Head Global Operations, IATA Training, the incumbent will drive future and existing IATA Training systems (including reporting) thus enabling IATA Training to meet customer needs and departmental commercial targets.

Systems Support

Support and administer the IATA Training Learning Management System and other related interfaces to ensure smooth operation.

Handle internal and some external support requests for the systems and platforms used (LMS, SAP, Moodle, Zoom, Salesforce, Power Bi, etc.), daily.

Escalate and follow up on issues with vendors (internal and some external) to ensure timely and satisfactory resolution of tickets.

Support process documentation and knowledge sharing

Provide backup support to other team members as needed.

Carry out any special project assigned.

Course Coordination

Handle customer relationships through an impeccable understanding of IATA Training's portfolio (350+ courses available) and policies; answer any questions and provide proactive guidance to ensure high quality customer service.

Seamlessly coordinate the logistics of On-site IATA training courses in Geneva by facilitating instructors with travel arrangements, accommodation etc. Alongside, provide guidance to student on registration, course materials and other required assistance.

Issue quotes, invoices, refunds, and perform debt collection in coordination with the Finance Department. Follow up on payment processing and update the Credit Manager on aged items.

Provide backup support to other team members as needed.

Carry out any special project assigned.

Are pursuing a University Degree (preferably if you are within one year of graduation) in Business Administration or equivalent.

Have organizational skills with the ability to handle multiple projects simultaneously while maintaining high attention to detail.

Have excellent interpersonal and communication skills, a persistent and positive can-do approach.

Have demonstrated ability to work effectively in an international and multicultural environment.

Can work efficiently and effectively under pressure and meet deadlines.

Can think openly, imaginatively, and creatively and you enjoy working in a fast-paced team environment.

At ease with IT systems, ability to tweak, try and test and learn on his/her own.

Are computer-literate and fully familiar with Word, Excel, PowerPoint.

Salesforce, LMS, SCORM and PowerBi are considered as assets.

Have a strong sales and customer service orientation.

Are fluent in English (verbal & written) language. Knowing other languages would be an asset.

Candidates must possess and exhibit the core IATA values (be people and team oriented, focused on results, embrace innovation and change, and demonstrate leadership and personal integrity).

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!