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Retail Experts

Zermatt

Store Manager GER/ENG, Premium Accessories, Zermatt

100% Führungsposition 11.02.2019
Store Manager GER/ENG, Premium Accessories, Zermatt
For our Clients fashionable boutique located in Zermatt, Valais-Wallis, we are currently looking for a highly
motivated Store Manager with (ideally) a track record in Retail Fashion/Accessories Sales or possibly Hospitality
management.

POSITION

You will work with the Boutique team acting as brand ambassador and Boutique Manager, while always ensuring an
exceptional customer service level both in and outside of the Boutique environment. Here are the important aspects of
the job:

- Meet Boutique sales targets while constantly identifying opportunities to gain new clients and increase sales
- Advise clients across the product categories, constantly introducing add-on sales with the goal of maximizing sales
potential, units sold per transaction, and the basket value of each transaction
- Demonstrate how to incorporate strong product knowledge and storytelling in the sales process
- Engage with clients to develop long-term relationships, leveraging different clienteling tools, in order to foster
brand loyalty
- Capture all relevant customer information, promote events/campaigns through email, phone, and personalized notes and
develop a client book
- Greet, serve and advise customers giving the highest standard of customer service at all time
- Maintain in-depth knowledge for all product ranges, focusing on the features / benefits of each collection
- Understand the competitive strengths and weaknesses that differentiates the brand products in competitive selling
situations
- Adhere to the visual merchandising guidelines and ensure full compliance with the brand in-store display standards
- Implement guidelines, security and operational procedures
- Execute daily administrative and reporting tasks and lead the inventory process
- Effectively manage possible customer complaints
- Be familiar with selling systems, cash, credit and exchange procedures while following the company's policies and
procedures

PROFILE

For this challenging position based in one of the most beautiful setting in the Swiss Alps Zermatt we are ideally
seeking for a rather experienced, results-oriented Retail professional willing to settle down in the village and
embrace this role for the long term. The following criteria are important for the job:

- Natural talent for networking and client relationship building
- Creative in finding new business opportunities (MarComm, Partnerships, etc.)
- Product/Accessories sales experience is necessary
- A first boutique management experience will be an advantage (Assistant Managers are welcome to apply)
- Ability to manage a team, with strong sense of responsibilities (5 pers. team)
- Fluent in German, English and another language would be an asset
- Professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in
writing
- Be a team player; pro-active attitude with excellent problem solving skills
- Responsible, dependable, punctual and flexible

If you are seeking for a new sales & management challenge on a full-time, all year round basis in the most prestigious
Alp resort of Switzerland, we cant wait to hearing from you.Text

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