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Customer Support Intern (6 month internship)

• Intern

Company Description

Lunaphore Technologies S.A. is a Swiss company born in 2014 with the vision of enabling spatial biology in every laboratory. Lunaphore provides solutions based on a game-changing chip technology that can extract spatial proteomic and transcriptomic data from tumors and other tissues, transforming any assay into multiplex spatial biology with an intuitive approach.

We are a team of innovators dedicated to empowering researchers in immunology, immuno-oncology, and neuroscience to push the boundaries of scientific discovery and drug development. We build solutions that simplify technology adoption of spatial biology to support the development of diagnostic tools and streamline clinical trials, ultimately improving patient outcomes.

We are seeking a highly motivated, ambitious candidate ready to make an impact in a fast-growing company, bringing awareness to the latest innovations and driving groundbreaking research forward.

For further information on Lunaphore and its products, please visit www.lunaphore.com.

Job Description

As a Customer Support Intern at Lunaphore, you will have a unique opportunity to explore and contribute to various aspects of customer support within our dynamic team. The internship involves exposure to most departments of the company with a focus on all CS roles including Field Application Specialist, Field Service Engineer, and Technical Support Specialist. After a few weeks of training and shadowing you will be involved in remote and on-field support for pre-sales and post-sales activities.

Through this internship you will:

• Learn about the spatial biology field and how companies in this field are organized
• Gain an understanding of different applications available on Lunaphore devices and competition.
• Travel inside and potentially outside of Europe with the field team
• Run basic staining assays on the setup for testing protocols (training is provided)
• Assist in training and supporting customers in operating setups, and implementing assays
• Gain insights into the installation, maintenance, and user training for Lunaphore devices
• Understand technical aspects of the product thoroughly on the software and hardware side
• Gain insights in Technical Support organization and first line customer support
• Collaborate with the support, product management and technical team to understand and improve product features

Responsibilities:

• Provide remote technical support for customers using Lunaphore's spatial biology solutions.
• Troubleshoot, document and solve hardware, software and application issues
• Create and maintain technical documentation, including FAQs and troubleshooting guides.
• Conduct virtual training sessions for customers on the setup, operation, and troubleshooting of our spatial biology solutions.

Qualifications

• Currently pursuing or already in possession of a Bachelor's or Master's degree in Biology, Life Sciences, Bio-engineering, or a related field
• Strong interest in spatial biology and/or a passion for customer support
• Troubleshooting, root cause analysis experience
• Ability to work collaboratively in a dynamic and fast-paced environment
• Excellent communication skills, both oral and written
• Fluency in oral and written English is a must, an additional language skill is desirable

Nice to have qualifications:

• Experience with life sciences research/diagnostics and medical devices
• Experience in IT helpdesk support for software and hardware
• Knowledge about Mechanical engineering, Bioengineering, electrical engineering, microscopy optics, histology, immunoassays
• Hands-on experience with basic laboratory techniques

Additional Information

We offer:

• A dynamic company where you can have a real impact
• An environment where you will be able to grow both professionally and personally
• Collaborate every day with a young, interactive, and motivated team
• A diverse and international working environment

To protect the interests of all parties, LUNAPHORE TECHNOLOGIES SA will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to LUNAPHORE TECHNOLOGIES SA will be considered LUNAPHORE TECHNOLOGIES SA property.