Executive IT Support Technician

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story.

We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.

At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.

Job Title: Executive Information Technology Support Technician

Location: Zug, Switzerland

Job Description

As Executive Information Technology Support Technician you will be Implementing IT user support plans and processes to provide technical support for hardware and software related systems through effective and timely resolution of users’ problems, queries, or complaints in line with Galderma's guidelines and policies.

The role reports to Executive IT Business Partner.

Key Responsibilities

• Implement IT user support plans and processes to effectively resolve user hardware and software problems, complaints and queries
• Provide technical services to internal customers by identifying, prioritizing and confirming resolution of reported problems with desktop, laptop and networked systems
• Deliver activities to install, configure and troubleshoot desktop systems (hardware and software), workstations, servers and network issues
• Consult customers on all aspects of end- user computing and desktop- based systems software
• Maintain passwords, data integrity and system security for the desktop environment
• Contribute to testing and evaluation of new desktop packages, implement prototypes and consult customers on selection of software applications
• Update hardware inventory using asset management tool, and create and implement software distribution methods and standards
• Install LAN software upgrades including planning, scheduling and testing, and administer day- to- day operation and integrity of the Local Ara Network (LAN) software and hardware
• Evaluate new products and technologies to determine impact on existing system configurations
• Evaluate, maintain, modify (for example create macros, templates) and document desktop application packages
• Implement site surveys to measure satisfaction and implement actions and moves
• Resolve and analyse issues in day- to- day delivery and implement practices for IT user support focusing on increasing effectiveness and efficiency
• Provide support on issues and problems from less experienced/ new team members, provide direction and guidance as needed

Skills & Qualifications

• Bachelor’s Degree or equivalent experience/qualification in a related field.
• Proven experience in a similar Information Technology Support Technician role .
• Business partnering, stakeholder management, and ability to influence stakeholders.
• Strong team player with effective communication.
• Fluency in English, other European languages are a plus.

What we offer in return

• You will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base.
• You will receive a competitive compensation package with bonus structure and extended benefit package.
• You will be able to work in a hybrid work culture.
• You will participate in feedback loops, during which a personalized career path will be established.
• You will be joining a growing company that believes in ownership from day one where everyone is empowered to grow and to take on accountability.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step is a virtual conversation with the hiring manager. 
• The final step is a panel conversation with the extended team.

Our people make a difference

At Galderma, you’ll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.