Semtech (International) AG
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Engineer, IoT Solutions, Private Networks and Service Desk
Location: Melbourne, Australia
Job Summary:
This engineer shall be responsible for delivery and support of dedicated and shared private network solutions and resolving issues for M2M One and M2M Connectivity customers. He/she must work closely with Sales team, mobile network providers on these services.
Responsibilities:
- Setup/manage/decommission subnets on shared private network instances, allocate IPs to SIMs on APNs, configure firewall rules as needed to support customer requirements (25%).
- Contribute to upgrades/migrations related to products that support M2M’s private network solutions (25%).
- Monitor tickets arriving on M2M Service Desk instances, respond and resolve tickets assigned to Services team across hardware, network and other engineering related solutions (50%).
Minimum Qualifications:
- An engineering degree covering topics related to telecommunications or networking.
- One year of experience in a role that involves working with computer networks or Service Desk.
- Attention to details and time management skills are essential. Must be a team player; resourceful; with problem-solving aptitude
- Excellent communication (written and verbal) and interpersonal skills.
Desired Qualifications:
- Knowledge of Python programming.
The intent of this job description is to describe the major duties and responsibilities performed by incumbents of this job. Incumbents may be required to perform job-related tasks other than those specifically included in this description.
All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.