Global Quality Leader Customer Quality (f/m/d)

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Global Quality Leader Customer Quality (f/m/d)

For our Global Quality Management team, we are looking for a Global Quality Leader Customer Quality (f/m/d).

The role aims to:

Continuous development/ implementation of SIG’s global Customer Quality strategy from a reactive towards a preventive process landscape creating a value-adding partnership with our customers. 
Set up, implementation and further enhancement of the respective governance model driving improvements in relevant KPI’s (e.g. NPS, MCR, SCOR, COPQ).
Support the Regional/ Cluster Quality Organizations and manages the SIG Complaint Management Framework with process ownership of the Complaint Escalation and Solution (CES) process.
Act as the global voice of the customer towards SIG functions/ departments regarding quality related subjects.

Key responsibilities

• Functional Leadership of Regional/ Cluster Quality Heads
• Setting-up, implementation and further development of the SIG Complaint Management Framework.
• Management of the CES (Complaint Escalation and Solution) process under SIG Complaint Management Framework with all sub processes (communication, escalation and resolution of critical complaints) in cooperation and supported by SIG stakeholders.
• Translation of implementation of new and/or changing requirements/ specifications arising from CES process and customer requirements into SIG System Quality Framework
• Global project leader / project team member for further development and continuous improvement of SIG Customer Quality, including relevant management systems (e.g. NPS, Customer Improvement Projects).
• Consultant and trainer for SIG functions and organizations regarding the SIG System Quality and Complaint Management Framework.
• Conduction of cross-company process audits and further development and conduction of a global quality assessment program for all sites.

You bring these skills, experience & education

• University degree in Engineering or Economics
• Multiple years experiences in manufacturing/ engineering and customer interfacing positions
• Very good knowledge in TQM tools and methods
• Proven track record in structured problem solving and root cause analysis with excellent expertise in sophisticated problem-solving methods (ie Six Sigma Black Belt)
• Excellent knowledge in Process Management, Hazard and Risk Management, Lean Management
• Working experience with the Management Systems ISO 9001, BRC Packaging and as a Quality auditor
• Very good communication skills within an intercultural framework and matrix organization
• Fluent in English
• Good knowledge of the MS-Office-Package and statistical software (e.g. Minitab, QS STAT) with preferred certification as Six Sigma Black Belt

 SIG competencies

We are looking for people who are willing to consistently achieve results, even under tough circumstances, employees who create a climate where everyone is motivated to do their best to help the organization achieve its objectives. If you actively seek new ways to grow and be challenged, if you develop people to meet both their career goals and the organization’s goals, SIG is the place for you. To deliver better for our customers, our future colleagues build strong customer relationships and deliver customer-centric solutions. Finally, we are looking for colleagues who build partnerships and work collaboratively with others to meet shared objectives. Are you someone who applies knowledge of business and the marketplace to advance the organization’s goals? Are you someone who can create new and better ways for the organization to be successful? If the answer is ‘yes’, come and join us.

Our promise

SIG is the place for you to build something incredible. We offer competitive compensation and an opportunity to partially work from home. If you join us, you will be part of a globally successful international company, which is leading its industry in sustainability, technology, and more. We think of ourselves as the career launchpad - a place to develop yourself fast with real work, real experience, real opportunities to build skills. You will be part of a highly motivated and dynamic team, you will have personal development opportunities, trainings and coaching opportunities from senior team members. If you show skill and willingness to learn, we'll back you all the way.

About SIG

SIG is a leading provider of packaging systems and solutions for better. We work in partnership with our customers to bring food products to consumers around the world in a safe, sustainable, and affordable way. We are the only packaging system supplier covering carton, pouch, and bag-in-box. Our versatile technology and product innovation capacity enable us to deliver better for customers, for consumers, and for the world. Sustainability guides us, technology empowers us, but it’s the passion and drive of our people that truly enable us to deliver better. Founded in 1853, SIG is headquartered in Neuhausen, Switzerland, and listed at the SIX Swiss Exchange.

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ContactSIG Recruiting Team
Phone: +40 374752360Email: Write an email