406 Customer service manager jobs in Le Lignon found

Be part of something bigger!

BD is one of the largest global medical technology companies in the world and is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. We have over 70,000 employees and a presence in virtually every country around the world to address some of the most challenging global health issues.

Our vision for Integrated Diagnostics Solutions at BD

By aligning and simplifying our work, our Integrated Diagnostic Solutions (IDS) business unit aims to drive growth and innovation around everything from integrated specimen management to diagnostic solutions.

As Lab Automation Informatics Specialist, reporting hierarchically to Laboratory Informatics Area Manager Central being part of the Technical Service EMEA Informatics Center of Excellence Team, you will be accountable to support customers within Switzerland on the BD Integrated Diagnostic Solution Middleware solutions and related IT connectivity activities. The LIS is involved in the sales activities as a Subject Matter Expert, implementation and sustainment processes such as the initial customer lab audit, proposal of technical solutions during project, system implementation and integration into the final user IT infrastructure. The LIS is responsible for the support, upgrade and maintenance, problem resolution and troubleshooting of the Middleware solutions.

Main responsibilities will include:

• To install, implement, fix and maintain the BD IDS Middleware (BD EpiCenter and BD Synapsys) at customer sites.

• To connect the BD IDS Middleware to the customer IT network as required; To support/implement the Middleware connections (LIS, Client/Server architecture) in collaboration with the Applications Support Team;

• Use, record, maintain and report all support activities into the service management system (customer installed base, software version, tickets, on site visits, remote support, maintenance, etc.)

• Support the BD IDS sales team in the country/region during the sales activities such as: IT connectivity questions, lab audits, project proposals and customer interactions;

About you

• Bachelor Degree in IT or IT engineering (or equal by experience)

• A first experience as Informatics Specialist, preferably in medical technology companies.

• In-depth technical knowledge of Data Base Query language, SQL server installation and configuration, connectivity solutions, computer networking (VPN-VLAN), ASTM and HL7 protocols

• A demonstrable experience of technical product servicing and repairing in a field environment, preferably working with IT devices

• Project management skills

• German or French as native language + proficiency in English

• Able to travel up to 50% (entire Switzerland coverage requested)

Click on apply if this sounds like you!

Why join us?

A career at BD means being part of a team that values your opinions and contributions and that empowers you to bring your authentic self to work. Here our associates can fulfill their life’s purpose through the work that they do every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. Our Total Rewards program — which includes competitive pay, benefits, continuous learning, recognition, career growth, and life balance components — is designed to support the varying needs of our diverse and global associates.

Becton, Dickinson and Company is an Equal Opportunity Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, or any other protected status.

To learn more about BD visit https://emea.jobs.bd.com/