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IT System Analyst 100%

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Founded in 1927 and headquartered in Warsaw, Indiana, USA, Zimmer Biomet is a global leader in musculoskeletal healthcare. We design, manufacture and market orthopaedic reconstructive products; sports medicine, biologics, extremities and trauma products; spine, bone healing, craniomaxillofacial and thoracic products; dental implants; and related surgical products.

We collaborate with healthcare professionals around the globe to advance the pace of innovation. Our products and solutions help treat patients suffering from disorders of, or injuries to, bones, joints or supporting soft tissues. Together with healthcare professionals, we help millions of people live better lives.

For the European Headquarter, based in Zug (Switzerland), we are looking for an

IT System Analyst 100%

This position is responsible for providing efficient and effective IT support for internal (international) users, provide professional solutions for complex IT problems and questions and works independent in different IT related projects. Besides first and second level support the focus is on more complex support cases (problem management, third level support) and project work.

Your main responsibilities:

  • Provide fast und competent technical support to complex IT problems and questions from users
  • Provide first and second level IT support both local language and English
  • Prioritize between project work and support tasks
  • Use experience to identify patterns in incidents and resolve underlying structural problems
  • Build and maintain relationships with users and other experts
  • Keep track using helpdesk tool of (the status of) issues assigned
  • Support our local Vice Presidents
  • VIP Meeting Support

Your Qualifications and Experience:

  • Commercial or technical education with profound knowledge in computer systems and applications
  • Further EDV education (PC-Supporter/in, SIZ) or equivalent experience
  • Extensive experience as IT Support Analyst (2-3 years)
  • Microsoft Office knowledge (Excel, Word, Powerpoint, Outlook)
  • Knowledge of MS Exchange, Active Directory, DNS/DHCP, MS Access, MS SQL
  • Basic knowledge of SAP and LAN Desk or other software distribution tools
  • Willingness for stand-by-foremergencyduties outside normal office hours, on weekends and for working hours between 7.00 and 19.00
  • Project management skills to deliver small projects and participate in medium sized international projects
    • Ability to perform well under large workload or time pressure
  • Ability to communicate in a clear and concise manner in the local language of the organization
  • Strong English skills both orally and in written form

Travel Requirements:

This dynamic job position requires a willingness to travel (up to 10%).


This is a unique opportunity to develop your international experience and be a part of a truly global team.Zimmer Biomet offers a wide range of challenging career advancement opportunities and a dynamic work environment. We look forward to receiving your complete application online.

For this position we accept direct applications only.


Zimmer GmbH
Herr Adrian Witschi
Human Resources
Sulzerallee 8
8404 Winterthur
+41 58 854 81 81

Website http://www.zimmer.com/careers/search/search-and-apply.html

Winterthur / Tessin / Solothurn / Zug

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