Customer Service Hotliner (M/W) 100 %

ROLLOMATIC CAREERS
03.04.2024

We are a Swiss company specialising in the design and manufacture of high-precision CNC
machines. We operate in a “4.0” working environment providing comprehensive solutions to
our international clientele to develop precision tools.
Offering excellent support to our clients is a strategic priority. With that in mind, we’re seeking
a future team member who meets the following criteria:

• You have a technical Federal Certificate of Proficiency (CFC) in mechanics or automation
• You have a few years of experience in a similar position or as an after-sales technician or
  technical sales representative, ideally in the field of machine tools
• You have excellent speaking and writing skills in German and good speaking and writing
  skills in English and French
• You are able to cope with stress, are customer-focused and are flexible; you show initiative
  and independence in the performance of your work
• You are a team player who enjoys working in a group and in an open space

• Provide tier 2 technical support by telephone or email
• Manage client machine fleets and suggest tailored solutions to ensure optimal productivity
  and handle fleet maintenance
• Follow up on new products with customers and provide feedback to our Production and
  R&D departments
• Provide technical support to travelling After-Sales Technicians
• Coordinate and organise field assignments for After-Sales Technicians

Are you up for the challenge? Please send your confidential application by email to:
Write an email or by post to the Human Resources department.
Rollomatic SA, Rue des Prés Bugnons 3 – 2525 Le Landeron, www.rollomatic.ch
OCT 2023-OCT 2024
CH