Oracle Business Analyst (m/f/d)
- First and second level support for the ERP-system
- Investigate bugs and malfunctioning of the software
- Follow-up of tickets created by users for the production management module in specific and if possible, the inventory modules in Oracle E-Business
- Understand the German users needs, correlate these needs with the standard capabilities of Oracle
- Work with the Level 3 support team in Geneva to propose solutions and improvements for business évolutions
- Write specifications in case of development, reports or functionalities that are not covered by the standard
- Follow up on requests with developers regarding testing and installation in production
- Participate in the quarterly non-regression tests related to the security and functional up-patching of the modules
- Support data-cleaning and mass change of data of the technical data (Bills of material,routings, item parameters, planning data, etc.)
- Project related :Participate and eventually lead permanent improvement efforts
- University degree in business or IT, or equivalent experience
- Language skills in German, French and English
- Good knowledge of the production module of an ERP application such as Oracle eBS, SAP, Dynamics or similar, used to work with an IT-SM tool
- Knowledge of the basics of the production management
- Demonstrated ability to be collaborative and act as the functional sparring partner for the business users and the technical developers
- Ability to communicate clearly and effectively both verbally and in writing
- Likes to combine project work with support tasks; Highly professional with a strong customer service orientation, commitment to meeting deadlines and ability to multitask in a fast paced and dynamic environment
- Knowledge of SQL advantageous
- A very renowned company