VIP Executive 1st/2nd Level Supporter 30-100%

BdU Consulting AG provides various services in the IT sector in cooperation with medium sized as well as large and established companies. We have been prospering since 1998, and have been active in the French-speaking part of Switzerland as well since 2010.

For a position at one of our customers, in canton Zug we are looking for a

Join our dynamic team within a thriving international corporation nestled in the heart of Canton Zug! We’re on the lookout for an exceptional individual with impeccable manners, excellent communication skills, and a proficiency for organization. If you’re someone who embodies punctuality and resides conveniently close to Zug-based headquarters, with the flexibility to be onsite whenever needed, we want to hear from you! Seize this opportunity to be part of a collaborative environment where your talents are valued and nurtured. Apply now and embark on a rewarding journey with us!

• First and second level support (on-site and/or via remote support) based on ITIL Framework
• Top Management and VIP users
• Installation, maintenance and administration of notebook’s, board/meeting rooms, peripherals and mobile devices
• Performing administrative support (e.g. access management)
• Diagnosing and resolving technical issues
• Escalating problems where necessary to management or third-party suppliers
• Keeping documentation up to date
• Backup/recovery

• 3-10 years of experience in end user computing
• Able to serve all end-users and to satisfy VIP users
• Excellent stakeholder management skills
• Pro-active user centric mindset
• Knowledge of Asset management, M365 and SharePoint
• Knowledge on ITIL framework and ticketing tool like Service Now
• Knowledge/Experience with backup solutions

• Very good German and English language skills

You can look forward to interesting, varied and different activities. A cheerful and motivated team is looking forward to you. Give your career the next boost! We look forward to receiving your application.

Please send your complete application documents including cover letter, resume with photo and work certificates and refer to our job ID REF-2024-036. Please send all documents via email to Write an email.

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