Software Engineer (Customer Support)

Our mission is to revolutionize agriculture through precise and reliable robotic solutions, that make farmers' lives easier, and promote sustainable and ethical farming practices. As a Certified B Corporation® company, we are committed to high standards of performance, accountability, and transparency in all facets of our operations.

To support our customers in their usage, our After-Sales team is looking for a:

As an After-Sales Automation Technician or After-Sales Engineer at Ecorobotix, you will be a strategic communication point between our clients and our R&D teams. Our clients will need all your attention, and we’ll rely on you to give us some field feedback. If you're a master at log analysis and troubleshooting then this position is for you.

Your key missions :

• Deliver a world-class after-sales Level 3 support experience to our customers
• Develop and manage long-lasting relationships with distributors and customers
• Ensure diagnosis and technical support over diverse areas of expertise: control software, hardware, and field applications
• Collaborate with other departments to ensure continuous improvement of our products, services, and workflows
• Assist in putting together support and troubleshooting technical documentation for both internal and external use
• Perform occasional customer on-site repairs

Your experience and qualifications :

• 3-5 years of hands-on experience in software development and logfiles analysis
• C1 level in German, B2 in English, French is a plus
• Certified automation technician or engineer, or equivalent
• Any knowledge of agricultural equipment and practices is a plus

Your assets :

• You have excellent communication skills, both oral and written
• A high degree of independence, reliability, and spirit of initiative
• You are a dedicated person with systematic, goal-oriented working methods
• Handling multiple projects simultaneously and meeting deadlines doesn’t scare you
• You’re curious and love to tinker with all things electronics and/or mechanics
• You are aware of environmental issues

So, if you think you’d be a good fit for this position, do apply!

Work conditions :

• Occupancy: Higher workload during summer, lower workload during winter
• 2 days per week of home office
• Avdantageous Pension Fund plan
• Participation to public transport expenses
• Monthly company events.