Payments Data Analyst

lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages. It operates a portfolio of well-known brands such as lastminute.com, Volagratis, Rumbo, weg.de, Bravofly, Jetcost and Hotelscan.

Our mission is to lead the travel industry by leveraging technology to simplify, personalise, and enhance our customers’ travel experience. Experts in brightening up online travel, we help our customers find and do "whatever makes them pink".

We continuously invest in talented people who ensure our offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution. More than 1,700 employees spread across our offices worldwide develop our own products and services to power the entire traveller journey for millions of people".

At the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.

lastminute.com N.V. is a publicly-traded company listed under the ticker symbol LMN on the SIX Swiss Exchange.

lastminute.com is looking for an ambitious and highly motivated Payments Data Analyst for its Data & Analytics department.

The candidate will have the opportunity to become a key member of one of the Data & Analytics teams, leveraging his/her analytical skills to produce actionable insights with the aim to improve payments performance.

The primary emphasis will be on enhancing payment conversion, leveraging the various different payment methods that we could offer in any market globally. He/she will analyze the funnel steps relevant for payments and other business metrics, closely working with the Payments Business Platform team. This entails datamining,  designing and analyzing A/B tests, providing suggestions how to optimize existing and new payment methods including our by now pay later fintech product, assessing performance, and strategizing for new user experiences.

Key Responsibilities

• Collect and analyze data related to how customers are interacting with available payment methods (user’s behavior, transactions data and financial trends)..
• Contribution on develop and maintain reports and dashboards to monitor key performance indicators (KPIs) related to payments processing.
• Identify patterns, trends, and anomalies in payment data to enable  better business decisions and improve operational efficiency.
• Collaborate with cross-functional teams, including Product, Engineering, Finance teams to understand the business and provide data-driven insights.
• Conduct ad-hoc analysis to support strategic initiatives and decisions (what-if analysis, delta analysis, forecasts, etc) in the payments and fraud prevention domain.
• Implement data visualization techniques to communicate findings and recommendations effectively to stakeholders.
• Stay current with industry trends and best practices in payments processing and data analysis.

Qualifications

Essential

• Strong analytical skills/mindset
• At least 2 years of experience in a similar role in a fast-paced environment
• Strong SQL skills for querying and exploring data sets
• Strong knowledge of Excel/Google Sheets
• Fluent in English both written and verbal
• Ability to influence decision makers through presentations of analysis
• Good knowledge of statistical analysis techniques and how to apply them using analytical Tool (eg. Spotfire,Tableau,Qlink or similar)
• Good experience in storytelling, visualizing data, using data visualization tools
• Experience in business partnering/stakeholder management

Desirable

• Knowledge of TIBCO Spotfire
• Knowledge of data modeling and best practices related to analytical databases
• Previous experience in the travel industry
• Familiarity with digital and e-commerce business

Abilities/qualities 

• Problem-solving, decision-making skills, and innovative thinking
• High attention to detail and ability to effectively manage multiple projects, meeting deadlines successfully
• Proactivity and strategic approach
• Strong team player with excellent communication skills, willing to challenge existing processes and applications

What we offer

By joining our company, you will have the chance to:

• Join a dynamic team in an inclusive-international environment
• Grow thanks to the career journey and our internal mobility perspective
• Manage your own schedule thanks to the flexible start and end of the working day
• Work a shorter working week (36h), of which 4 hours on Friday morning 
• Get focus time for learning, development and deep work on Friday mornings
• Work partially or fully remote according to local laws
• Enjoy continuous training thanks to our company platform
• Benefit from employee discounts on travel
• Receive 2 days off per year for the purpose of volunteering
• Receive a voucher after some years in the company
• Get free snacks / fruit / hot drinks / water / beverages at our offices
• Participate in amazing winter and summer corporate events
• Benefit from extended parental or marriage leave according to local laws
• Welfare platform (Corporate Benefits) where you will find dedicated discounts with more than 1500 partners.