Customer and Sales Knowledge Manager
Ypsomed Diabetes Care AG is a new, independent Medtech Company and the leading developer and manufacturer of insulin pump systems for diabetes treatment. To strengthen the Global Customer Experience department, we are looking for a Customer Service Knowledge Manager for our new location in the new building directly at Burgdorf railway station
Ref. No. 7653
Location: Burgdorf, Solothurn | Hybrid
Support us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases.
- Responsible for global customer related knowledge management process, including knowledge generation and distribution
- Development of global customer onboarding program
- Identify weaknesses in the existing knowledge base and fixing them
- Facilitate and manage collaborative knowledge generation across global subsidiaries, headquarter, partners and other stakeholders in a digital and complex environment
- Maintain and develop the global knowledge base within a knowledge management software
- Responsibility for diversifying knowledge into target group appropriate content
- Develop and update customer service training plans for internal and external customer service agents
- Train different stakeholders on customer service and product related knowledge
- Education in Business, Communication or related fields, alternatively diabetes related education
- Fluent in written and spoken English
- Minimum of 2 years of working experience (preferably within MedTech or diabetes related environment)
- Good understanding of business software (ideally experience with knowledge management software)
- Strong communication and educational skills with good attention to details
- Good networking, influencing and collaboration skills
More than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life.
Marcel Brader
Human Resources Expert Recruiting
+41 (0) 34 424 42 79
Burgdorf
Solothurn
Arbeitsort
Brunnmattstrasse 6
3400 Burgdorf
