Loading

22 Call Center Manager Stellen gefunden

Neue Call Center Manager Jobs abonnieren

Loading

Neue Call Center Manager Jobs abonnieren

Loading

Weitere Call Center Manager Jobs nach Städten und Regionen

In diesen Städten finden Sie viele weitere Call Center Manager Jobs

Loading

Customer and Sales Knowledge Manager

bewerten
Bewertung abgegeben
12.06.2025 80% - 100% Festanstellung
Arbeiten bei Ypsomed AG
Customer and Sales Knowledge Manager

Ypsomed Diabetes Care AG is a new, independent Medtech Company and the leading developer and manufacturer of insulin pump systems for diabetes treatment. To strengthen the Global Customer Experience department, we are looking for a Customer Service Knowledge Manager for our new location in the new building directly at Burgdorf railway station

Customer and Sales Knowledge Manager | 100%

Ref. No. 7653

Location: Burgdorf, Solothurn | Hybrid

Support us in the production and development of cutting-edge medical technology solutions that enable people around the world to self-manage diabetes and other chronic diseases.

Your main tasks
  • Responsible for global customer related knowledge management process, including knowledge generation and distribution
  • Development of global customer onboarding program
  • Identify weaknesses in the existing knowledge base and fixing them
  • Facilitate and manage collaborative knowledge generation across global subsidiaries, headquarter, partners and other stakeholders in a digital and complex environment
  • Maintain and develop the global knowledge base within a knowledge management software
  • Responsibility for diversifying knowledge into target group appropriate content
  • Develop and update customer service training plans for internal and external customer service agents
  • Train different stakeholders on customer service and product related knowledge
Your profile
  • Education in Business, Communication or related fields, alternatively diabetes related education
  • Fluent in written and spoken English
  • Minimum of 2 years of working experience (preferably within MedTech or diabetes related environment)
  • Good understanding of business software (ideally experience with knowledge management software)
  • Strong communication and educational skills with good attention to details
  • Good networking, influencing and collaboration skills
Ypsomed - making the treatment of chronic diseases possible

More than 2,000 employees worldwide develop and produce injection and infusion systems for self-medication with the Ypsomed Group. We are a successful, rapidly growing, family-owned company headquartered in Burgdorf (CH) with various production sites and subsidiaries around the world. With our market-leading products and solutions, we enable people all over the globe to self-treatment. Despite chronic diseases such as diabetes, obesity, or certain types of cancer, they are provided with the greatest possible quality of life.

Contact

Marcel Brader
Human Resources Expert Recruiting

+41 (0) 34 424 42 79

Your future place of work

Burgdorf

Solothurn

Arbeitsort

Brunnmattstrasse 6

3400 Burgdorf


Über die Firma

2,9 (17 Bewertungen)

Loading

Bei neuen Stellen benachrichtigt werden

Tipps für deine erfolgreiche Bewerbung als Manager
Tipps für deine erfolgreiche Bewerbung als Manager

Entdecke jetzt unsere Tipps für deine erfolgreiche Bewerbung als Manager