Flagship Store Manager, Luxury Cosmetics
For our High-Profile Client’s flagship boutique located in Zurich-City, we are currently looking for a Swiss-German speaking highly motivated Boutique Manager ideally with a track record in luxury retail and Cosmetics or Beauty-Skin Care.
POSITION
You will work with the Boutique team acting as brand ambassador and Boutique Manager, while always ensuring an exceptional customer service level both in and outside of the Boutique environment. Here are the important aspects of the job:
- Meet Boutique sales targets while constantly identifying opportunities to gain new clients and increase sales
- Advise clients across the product categories, constantly introducing add-on sales with the goal of maximizing sales potential, units sold per transaction, and the basket value of each transaction
- Demonstrate how to incorporate strong product knowledge and storytelling in the sales process
- Engage with clients to develop long-term relationships, leveraging different clienteling tools, in order to foster brand loyalty
- Capture all relevant customer information, promote events/campaigns through email, phone, and personalized notes and develop a client book
- Greet, serve and advise customers giving the highest standard of customer service at all time
- Maintain in-depth knowledge for all product ranges, focusing on the features / benefits of each collection
- Understand the competitive strengths and weaknesses that differentiates the brand products in competitive selling situations
- Adhere to the visual merchandising guidelines and ensure full compliance with the brand in-store display standards
- Implement guidelines, security and operational procedures
- Execute daily administrative and reporting tasks and lead the inventory process
- Effectively manage possible customer complaints
- Be familiar with selling systems, cash, credit and exchange procedures while following the company's policies and procedures
PROFILE
For this challenging position based in one of the most beautiful and busy Retail locations in Switzerland, we are ideally seeking an experienced, results-oriented Retail professional who will meet the following criteria :
- Natural talent for networking and client relationship building
- Creative in finding new business opportunities (MarComm, Partnerships, etc.)
- Cosmetics, Beauty-Skin Care sales experience would be ideal
- A prior boutique management experience is a must
- Ability to manage a team, with strong sense of responsibilities (5-8 pers. team)
- Fluency in German (Swiss-German) and English. Other languages would be welcome
- Highly professional presentation, excellent interpersonal skills; able to communicate effectively both verbally and in writing
- Be a team player; pro-active attitude with excellent problem solving skills
- Responsible, dependable, punctual and flexible
If you are seeking a new retail sales & management challenge, we can’t wait to hearing from you!
