On-Site IT I&O Manager France & BeNeLux

Title: On-Site IT I&O Manager France & BeNeLux

Amstelveen, NH, NL, 00-000

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Learn more: jti.com

On-Site IT I&O Manager France & BeNeLux

What this role is about?

On-Site IT I&O Manager France & BeNeLux is the head of the sub-cluster formed by France, Belgium, Netherlands, and Luxembourg, inside the On-Site I&O WE region, part of the Global On-Site I&O organization. This position also supports the Regional On-site I&O Director WE in the identification of the technical infrastructure & end-user computing requirements for Market business operations by cooperating with respective Market IT Leads to advise the “IT Infrastructure and Operations Pillar” for the required systems/solutions. The role is accountable for managing the implementation and execution of all required global & local infrastructure systems, providing end-user computing services in incumbents' cluster locations.

What will you do?

Business Relationship / Internal Stakeholder Management

• Work as a partner with respective Cluster / Entity IT Leads to fully understand the technical requirements of clusters’ business plans & priorities
• Liaise with respective Cluster / Entity IT Leads, Corporate IT pillars, and other stakeholders to ensure alignment on the technical platforms/solutions required/scheduled for the locations
• Act as the single and most senior point of escalation for the management of IT technical-related issues and/or topics within the respective On-site I&O Cluster
• Ensure that technical solutions meet the requirements of the business and IT, are cost-effective, in alignment with IT strategy and the technology stack, implemented following Operating Guidelines and JTI P&P, and delivered according to plans; provide visibility to Regional ON-SITE I&O Lead when / where deviations occur

Corporate IT Vision Strategy

• Ensure that the creation and management of JTI's overall IT vision and strategy (in technical areas) reflect the requirements and priorities of Markets in the respective cluster
• Ensure that the Market On-site I&O function in the cluster reflects the priorities and directions of the corporate IT strategy (in technical areas)
• Ensure IT (in technical areas) in the cluster remains aligned with the JTI and IT Vision 2030 and the IT commitments of the JTI Transformation

External Stakeholder / Vendor Management

In alignment with the Regional On-site I&O Lead

• Safeguard that externally contracted technical services are established properly inside the cluster; ensure that all external technical services are delivered, and performance management is followed appropriately according to vendor contracts and JTI policies and procedures
• plan and place the external resources as required in a cluster to fulfill expected service quality
• seek vendor / service consolidation opportunities with intra- and inter- regional approach to bring service improvement & cost effectiveness without business disruption

Technical Service Delivery Management

• Inform Regional On-site I&O Lead and act as the single and most senior point of escalation for the management of IT technical-related issues and/or topics in the cluster.
• Ensure the performance of all / any IT technical-related services delivered in the Cluster, including IT technical platforms (e.g. networks, local data centers) and end-user computing services, meet business requirements, and address concerns with relevant global service owners / IT Leads / Business Leads, as required

IT Governance

• Ownership of the On-site I&O budget for the cluster (in technical areas) and within each reporting Market On-site I&O sub-team. Responsible for effective planning of the AP/SP and LE processes, delivering on commitments, and managing and reporting with clarity how the cluster budget is used to run existing services, the cost of transformation/change, and efficiencies gained by changes. Optimize, control, and reduce costs, when possible, to improve costs/resource efficiencies and profitability within the cluster

Compliance

• Ensure a consistent application of computer controls that support financial audit requirements
• Ensure compliance with IT security policies and procedures, and standards to ensure consistent protection of information assets across the cluster

People Management

• Lead the Technical Team in a cluster in fully embracing the Company's vision, mission, values, the JTI Vision 2030, and the IT Transformation
• Optimize the IT culture of the region to complement both Market and the corporate IT culture

What are we looking for?

• University Degree in Computer or Technical Science or very strong IT background
• 7-10+ years of IT management (including people management) with more than 10 years of overall experience in IT discipline
• Preferred background employment experience would be in multinational companies and good working knowledge of business and related processes in the FMCG industry
• Advanced Dutch & English
• Highly effective in a geographically distributed global environment
• Culturally aware and able to prioritize specific areas within the region
• Strategic insight and excellent knowledge of JTI business and related processes including P&C, Legal, Finance and M&S
• Proven people management skills; Strong ability to leverage resources and skills across a dynamic, cross-location environment, to maximize value and develop people, and to pull together a multicultural, virtual team
• Ability to innovate and think outside the box and flexibility to adapt to changing business environment and priorities
• High level of problem solving, communication and negotiation skills
• A proven track record of managing projects and excellent project management skills
• Strong financial and budgetary understanding
• Excellent knowledge of IT technology, infrastructure and business applications.
• Should have an advanced knowledge of technology, which is standard within JTI, such as Microsoft solutions, local and wide area network, telecommunication, ERP, CRM, business process analysis
• Able to deliver within tight deadlines and with limited resources.

What are the next steps – Recruitment Process:

Thank you very much for your interest in the role. You are welcome to apply.

Feedback will be provided to all interested candidates throughout the recruitment process.

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