Credit Manager, Corporate Accounts
Job Purpose
Reporting to the Global Head of Credit & Collections, this person will manage a team of 6 Credit & Collections professionals who are responsible for driving continuous process and performance improvements for IWG’s corporate customer portfolio, maximising debtor cash collections and minimising any risk of late payment and bad debt.
Key Responsibilities
- Ability to foster effective teamwork between the team and cross functional teams and provide exceptional customer service.
- Provide leadership and direction ensuring members of the team achieve their full potential.
- Embed and support 360-degree account management of key corporate customers.
- Monitor, manage and analyse performance to ensure collection targets and other KPIs are met?.
- Leverage available technology to drive performance and enhance results.
- Ensure regular meetings are diarised and performed with key account managers and cross functions to review debtors and disputes, keeping parties informed of initiatives, issues and progress.
Required Skills, Experience & Qualifications
- CICM or alternative relevant qualification desirable.
- Experience in managing an international team across different time-zones.
- 5+ years’ Credit Control or other relevant operational experience, ideally with a large international B2B corporation or equivalent.
- Works cooperatively and effectively with others to achieve goals, resolve issues, promote and implement solutions that enhance cross functional relationships and team performance.
- Excellent communication skills, written and verbal in a thorough and timely manner using appropriate and effective tools and techniques.
- Demonstrable proven track record in Credit & Collections or other Operations / Finance support functions.
- A confident decision maker.
- Proven experience of successfully influencing stakeholders in a matrix environment.
- Prioritises well and consistently delivers against tight deadlines. ?
- Team player with a high degree of professional integrity. ?
- Excellent analytical skills with a passionate attitude to problem solving.
- Strong attention to detail.?
- Comfortable with ambiguity and prepared to work in an agile and flexible way.
IWG has been at the forefront of flexible working for more than 30 years. With over 3,500 locations around the globe, spanning brands including Regus, Spaces, Signature and HQ, we have made it possible for businesses of all sizes to make the transition to hybrid working, empowering employees to work wherever and whenever is most convenient.
We help more than 8 million people and their businesses to work more productively, supported by a choice of professional, inspiring and collaborative workspaces, communities and services.
As the world’s leading provider of hybrid work solutions, with four times the number of locations compared to its nearest competitor, IWG is already working with over 80% of the Fortune 500 and counts businesses including Amazon, Netflix, EY and Uber amongst its customers.
Companies of all sizes are shifting to flexible working to lower costs, improve employee retention and lower their carbon emissions. The flexible workspace is expected to grow by 600% by 2023, when 30% of all office space will be hybrid. We are growing our network faster than ever to keep up with demand from customers as we work towards our goal of reaching 30,000 centres.
Carbon Neutral Workplaces
IWG’s purpose of helping everyone have a great day at work, while protecting people and the planet is at the heart of everything we do. We are proud to supply all of our customers worldwide with carbon neutral workplaces, and we have a strong climate action plan in place to help us achieve our objective of Net Zero emissions by 2040.
Leading Employer Award
IWG is proud to be the recipient of a Leading Employer Award in both 2022 and 2023. Awarded exclusively to the top 1% of employers, the accolade is testament to our diverse global workforce and the role everyone plays in bringing our purpose, culture and values to life, every single day.
Join us at https://careers.iwgplc.com/home
- IWG Credit Manager JD Sept 2024.docx
