UX Design Operations - Delivery and Change Manager

UX Design Operations – Delivery and Change Manager – UX – Change Management, unfreeze, ADKAR, smartsheet, trello, mondays or gsheet, miro, slack

Role:
For our client in the Pharma industry based in Rotkreuz we are looking for a UX Design Operations – Delivery and Change Manager.

The vision is to simplify the professional lives of our colleagues and customers with the ultimate
goal to enhance customers experience.
The team is the Global guardian of methodologies and tools in the User & Customer Experience
space and is responsible for driving actively Product & Service Design in hardware, software and
web application development projects. Embedded in program and project teams, DIA UX provide
the services needed for successful user-centered design (user research, interaction design, service coordination with external agencies and usability evaluations).

Areas of responsibility:
* Introducing and updating required methods and standard systems and tools
* Assessment of effects, costs, advantages and risks of the intended changes
* Justification and approval of changes
* Monitoring of and reporting on the implementation
* Designing and implementing measures in the areas of project delivery, collaboration, rituals and
processes
* Ability to communicate to others not only what is being done and how, but also why

Professional and technical requirements:
* Recognized knowledge of relevant methodologies, technologies, languages, standards and
processes with 4+ years of experience in relevant area – UX – Change Management
* Experience with concepts such as stand-ups, critiques, review processes and quality assurance
* Familiar with change methods (unfreeze, ADKAR) and philosophies such as unbossed
* Familiar with human centered design philosophy, product & service design and design systems
* Affinity with project delivery tools such as smartsheet, trello, mondays or gsheet, miro, slack
* Fluent in English
* Good understanding of complex landscapes and relationships (business, systems, policies, etc.)

Reference no: 919962 AD
Role: UX Design Operations – Delivery and Change Manager
Industry: Pharmaceutical industry
Workload: 100%
Location: Rotkreuz / Erlenring, Switzerland
Start date: asap
Duration: 6 months contract, with possible extension

About us:
ITech Consult is a certified ISO 9001:2015 Swiss company with offices also located in Germany and Ireland. ITech Consult is specialised in delivering IT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.