Operations Leader - Cybersecurity & Data Privacy
Department: Group Cyber Security & Data Privacy Function
Location: free within Coca-Cola Hellenic countries
Contract: Permanent
As an Operations Leader, you will be responsible to monitor the availability and the performance of the Cybersecurity & Data Privacy Services to meet the set relevant SLA objectives , oversee incident/problem management ensuring that all internal and external customers have seamless customer experience with the Cybersecurity & Data Privacy services, provided by internal teams within the Cybersecurity & Data Privacy sub-function or by external vendors, coordinate satisfaction surveys and collect feedback. As a single point of contact, you will lead coordination and routines for platform-specific Product Support Services, ensuring end-to-end integration across internal and external teams.
YOUR NEW KEY RESPONSIBILITIES:
• Establish and lead Vendor Management routines, for all Cybersecurity & Data Privacy Platforms and Products to monitor vendors’ performance & financial
• Establish and facilitate technical routines with the relevant internal and external teams to monitor and manage the relevant SLAs for all Cybersecurity & Data Privacy Platforms & Products
• Harmonize SLAs among Platforms & Products and create SLAs’ monitoring tracing dashboards
• Monitor, analyse and report trends and KBI’s regarding Products incident/problem management related to Cybersecurity & Data Privacy
• Identify opportunities for improvement & report on the findings
• Facilitate the management of the expectations of the stakeholders and customers
• Orchestrate regular meetings for Change request assessment and ensure final decision in the system
• Act as first point of contact for the Cybersecurity & Data Privacy areas in case of Major crisis and engage business continuity team
• Participate in product team routines, contributes on planning and drives the Ops related Epics, Features and Efforts
• Coordinate Service activation for newly delivered solutions/ update of existing ones in collaboration with Product Managers and Vendor teams
• Support respective Architects and Product Managers in Product Lifecycle and Roadmap Management (commissioning, decommissioning, upgrade, etc.)
• Access and License Management
• Facilitate BP execution for support-related cost elements in the various platform teams.
• Facilitate the budget management processes (Capex, Opex) with the various Cybersecurity & Data Privacy and corporate finance teams.
• Manage the various budget spending processes (PR/PO and SES creation, etc) for the Cybersecurity & Data Privacy sub-function
ARE THESE YOUR SECRET INGREDIENTS?
• 5 + years of experience in the IT Services Industry and Vendor/Service Management
• Bachelor’s degree in IT, Engineering or Economics
• ITIL certification
• Strong vendor management skills and someone who can identify risks (time risks, resource risks, interdependencies, etc.) and manage the risk mitigation actions in the area of responsibility
• Agile/SCRUM/ DevOps certification and experience will be highly valued
• Understanding how business goals aligns with IT / Cybersecurity & Data Privacy
• Solid communication skills and ability to build relationships with diverse stakeholders
• Fluent English (written and verbal).
ABOUT YOUR NEW TEAM:
We are a family of 36 thousand engaged people. Each and every one of us is the secret ingredient of Coca-Cola HBC – one of the world’s largest bottlers and partner of The Coca-Cola Company. Our every day mission is to delight over 715 million consumers by offering a choice of over 100 iconic global and favorite local brands in the moments that matter, 24 hours a day, 7 days a week. We are a truly empowered and talented team that drives superior results by winning and learning every day in 29 countries, across 3 continents. Our success comes from us working together as one to make a positive difference for the local communities we serve.
AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
Including and celebrating different people and opinions is embedded in our growth story. We are committed to fostering diverse teams that reflect the communities we serve, and to creating an inclusive environment where everyone’s unique perspectives are valued and heard. By constantly building a diverse and inclusive workplace, we enrich our decision-making and provide ever more innovative solutions and shared value.
